Lightroom 5 stops working (Nvidia driver bug)

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  • Updated 5 years ago
  • (Edited)
I have just upgraded to LR 5. On selecting Slideshow tab , impromptu slideshow, or Slideshow under Window menu item and or trying to print Sys Info under Help menu item, a notice appears to say that LR has stopped working and will close.
I have disabled all plug-ins under Plug-in Manager, deleted preferences file in LRr5 with the same result when restarting. I have even uninstalled and reinstalled with no change. The problem does not present itself when selecting any other menu items.
I am using Window 7 Prof on Pc and Window 7 home edition on Laptop with the same problem on both. Please remember I am not able to print sys info in LR5. Windows is up to date as is the video card driver.
I still have LR4 installed and experience none of these problems executing the same commands with LR 4.
To assist I have copied part of event viewer log. Whilst this info means little to me it appears problem relates to nvwgf2umx.dll.
Faulting application name: lightroom.exe, version: 5.0.0.10, time stamp: 0x51a64dae
Faulting module name: nvwgf2umx.dll, version: 9.18.13.2049, time stamp: 0x51c41043
Exception code: 0xc0000005
Fault offset: 0x0000000000144a1b
Faulting process id: 0x1a08
Faulting application start time: 0x01ceacdd118277fb
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5\lightroom.exe
Faulting module path: C:\Windows\system32\nvwgf2umx.dll
Report Id: 62047def-18d0-11e3-a011-1c6f65c61da6

Can you please help with a solution to a very frustrating situation.
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Movie1

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Posted 5 years ago

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Chris Cox

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That DLL is part of your video card driver (from NVidia).

Update your video card driver from the NVidia website (not Microsoft, and not the system builder)..
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Movie1

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Chris
Thank you very much for your reply. I have updated the Nvidia driver direct from Nvidia but the problem persists.
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Chris Cox

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Then you need to contact Nvidia and help them work out what the problem is in their drivers.