Lightroom 5 is crashing upon importing files in Win 8

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  • Updated 5 years ago
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I am running Windows 8 and Lightroom has been working fine up until now; when I go to import photos, the application locks then crashes. All the other features work fine except importing. Please help!
Photo of Donna Binbei

Donna Binbei

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Posted 5 years ago

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Photo of Steve Sprengel

Steve Sprengel, Champion

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I sometimes have problems when I have my older Samsung phone plugged in to my old computer. I think the USB or Samsung drivers are iffy, so LR is seeing something it doesn't like when it's trying to enumerate the devices that it could import from.

Do you have anything plugged into your USB ports or have any network devices attached, or recently disconnected?

Have you rebooted since it first happened, and the problem persists?