Lightroom 5 display bug during hierarchical keyword entry.

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  • Updated 11 months ago
Lightroom 5 display bug: (Windows 7 64-bit)
I have a large hierarchical keyword list (ca. 10,000). When I start to enter a keyword for an image, bu typing in the Keywording side panel, the program immediately creates a dropdown with a lookup list beginning with that letter (which is good). The problem is that often the display blacks out when this happens. This usually causes Windows 7 to lose its "aero" effects; I can get these back by restarting the Desktop Manager Service.

I have updated to the latest nVidia display drivers GeForce 335.23, but this doesn't solve the problem. Note that I also have a very large catalog (115,000 photos), 16GB RAM, and Intel Core i7-4770K CPU.
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Ralph Paonessa

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Posted 4 years ago

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Chris Cox

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Does the problem affect just Lightroom, or all applications?
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Ralph Paonessa

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I'm not sure what you mean by "all applications." The Aero effects go away for all programs and the WIndows toolbar at the bottom.

I've only had this occur in Lightroom (while keywording). I just tried reproducing it, with LR window minimized to half the screen. As soon as I type the first keyword letter, the entire screen flashes black (not just LR) for about a second. This time, the display all came back, showing the dropdown window for the keywords and the rest of LR (and other open windows).

Other times, Lightroom disappears from the display (as if minimized) when the screen flashes, but it's still running. (The first time this occurs, the Aero transparency may still be there. But in the next few operations, Aero "shuts down.") I can view LR again by clicking on the LR icon for the running program on the toolbar. In that case, it often shows that a keyword with my starting letter was entered.

Let me know if you need more info.
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Matthew Hunt

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I have the same problem. It started when I upgraded from an AMD 5770 to NVIDIA GTX 660. The new card is obviously much faster in general, but I have exactly the same issue--the screen blacks out when I start typing keywords, and I often lose Aero effects in Windows. Sometimes the Lightroom window disappears except for the title bar, and I have to minimize it and restore it in order to bring it back. I have about 45,000 keywords in my hierarchy.
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Matthew Hunt

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Downgrading my NVIDIA drivers to 314.22 seems to have fixed this issue. The downgrade was a suggestion from EVGA (my card vendor) when I opened a ticket about several games crashing.
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Duane Stevens

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I have this problem; have not tried downgrading or upgrading video drivers. Only happens in Lightroom (5). When entering keyword starting with C or D, entire screen goes wonkey as if my Windows7 system is going to crash. Very disturbing.
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Jamie G.

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I've been encountering the same issue for a while and just now decided to investigate further.

Was running up-to-date drivers, 344.11 WHQL, but just downgraded to 314.22 per Matthew's experience and it's been working OK so far.

Note: Only Lightroom has been affected; all other applications have been OK.

NVIDIA GeForce GTX 660 Ti
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Jamie G.

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Great, LR6 is still behaving the same. I've updated the NVIDIA GeForce drivers to 350.12 and immediately getting black screen due to Aero effects crashing when trying to keyword.

I also forgot to mention I'm using dual monitors.

I guess I'll downgrade back to 314.22 again.
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Jamie G.

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I've tried a number of driver versions and have found 327.23 to be the most recent that does not produce the problem. Version 331.58 and newer are problematic.
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Matthew Hunt

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Lightroom 6 (actually the CC release simultaneous with Lr 6) and NVIDIA 350.12 fixes the problem for me. I was pleasantly surprised. I upgraded Lightroom and the driver at the same time, without testing in between.

I'm running single monitor, and I do have GPU acceleration enabled in Lightroom. I'm still running the EVGA GTX 660.

EDIT: Not 2 minutes after submitting this, it started acting up again. Not fixed.
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Dan Dill

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I had this problem with Lr 5 and now also with Lr 6/CC.
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Dan Dill

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For me, the problem happens when the keyword I enter begins with upper-case C.
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John R. Ellis, Champion

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LR / Windows has a long-standing bug where it can't display more than about 1500 keywords in the Keyword List panel or the Library Filter bar's keyword column. When it tries, it fails very ungracefully.

The only solution is to avoid causing LR to display too many keywords. Introducing enough hierarchy will avoid most situations. But a search string entered into the Filter Keywords box that matches too many keywords will also cause this problem. E.g. if "c" matches 2000 keywords, you're out of luck. If you type a longer search string that matches fewer keywords, you'll usually avoid problems (but type quickly!).

See this bug report in the official Adobe feedback forum: http://feedback.photoshop.com/photosh.... This bug has been outstanding since at least LR 3 and acknowedged by Adobe, so it's unlikely they will fix it before the next ice age. Nevertheless, if you add your vote and opinion to that report, maybe it will catch their eye and they'll prioritize a fix. (Adobe rarely participates in this forum.)
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Jamie G.

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About 9 months ago I upgraded my video card to an AMD R9 Fury (Sapphire NITRO R9 FURY) and have not had this problem since. I suspect this issue is with the NVIDIA GeForce GTX 660 video card as that is the only commonality here.

I was actually working with NVIDIA support for a few weeks trying to troubleshoot to no avail. The last we left it was escalating to development. 
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Dayve Ward

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Hi all,

I've been having the same issue for about a year. I finally downgraded my graphics driver to v327.23 and, so far, all seems to work perfectly. I'm running W7 pro & LR CC Classic

Thanks so much for the advice!

Dayve