Lightroom 5 Crashes Randomly and Frequently (Windows)

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Lightroom 5 crashes randomly and frequently during flagging and editing. There's nothing I can really do to reproduce any specific crashes. It happens on catalogs both imported from LR4 and new catalogs created by LR5. All I do to induce it is by performing normal editing procedures for a while. Then it chokes up for a few seconds and crashes. This happens during both the flagging process and the actual editing process.

Yesterday I searched this topic and found an issue people were having which was solved by resetting their preferences. For me, this actually reduced the frequency of the crashes a little bit, but they still occur often enough to seriously disrupt my workflow. Are there crashdumps I can upload to help you guys solve it? Is anyone else having this issue?

I am using Windows 7 Ultimate (64-bit) on Core i7 3770 using 16GB RAM. Someone told me to use the Adobe Crash Reporter, but I find no such program on my computer, nor a corresponding download on the internet. Here are the "problem details" pasted from one of the crashes.

Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.0.0.10
Application Timestamp: 51a64dae
Fault Module Name: ui.dll
Fault Module Version: 5.0.0.10
Fault Module Timestamp: 51a64b71
Exception Code: c0000005
Exception Offset: 000000000007806c
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: af58
Additional Information 2: af58930d56cdaeafcadc8131b1cf43a3
Additional Information 3: 8dad
Additional Information 4: 8dad6afb7f3aa8dfd78efd05114969ce
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Andy Hasak

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Posted 7 years ago

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Andy Hasak

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I'd like to add that LR doesn't ever seem to crash immediately after I open it, but only after a while. If I close and reopen LR periodically I can keep it from crashing, but this should not be a permanent workaround. Perhaps the problem is memory-related.
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John Horner

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i am having very similar behavior with cc2015v4
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Chris Cox

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This topic is about Lightroom 5, so you have a different issue with a different version.
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John Horner

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i thought it might be helpful diagnostically to know that similar behavior has persisted through multiple versions of the software so perhaps it is not caused by something newly added but maybe in the inherited code from 5. i did start another thread regarding this problem on 2015v3 (which persists still in v4).
(Edited)
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Andy Hasak

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I've uploaded 13 crashdumps, zipped up into .wer format.
http://andyhasak.com/other/lrcrashdum...
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Baichao Li, Lightroom Quality Engineer

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Hi Andy,

Could you please re-create the dump file for us using the method I posted here
http://forums.adobe.com/message/54045...
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Andy Hasak

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Thanks for the tips, I will post crash dumps to that thread.
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Cameron Leask

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Same here...
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Emiliano Rodriguez

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Same here! I ́m about to get back to LR4 as this is anoying while editing a wedding of 4000+ photos. Waiting for a solution. Thanks!
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Andrea Lane

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Get this problem on one PC but not the other! The one that doesn't crash is quad core. Both are windows 7. The crashing one is older than the one that doesn't. Uninstalled on crashing PC and reinstalled but no help.
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Andy Hasak

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Ever since replacing the faulty ui.dll file, I haven't experienced any crashes.
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Scott Smith

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Right, it just doesn't open at all.
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Martin Hopf

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Hi Friends
Same experience here. Never ever had this in LR 4. Starting yesterday with serious event flagging, crash every few minutes. Circumstances: New Catalog created with LR5, import of 2000 Raws from D4, then starting extensive flagging and "x"-ing.

At least i believe I can contribute a little information:
I can quite sure claim crashes occur only when hitting navigating arrow keys in grid view, never upon pressing some flagging keys, never while developing. LR takes a second of thinking, then it crashes.

No specific action which could really reproduce it, sorry.

"Make it slim, fast and totally reliable like it was in the early days. Think about customers not marketing demanding features no one needs - thank you!"

Windows7 pro 64bit, i7 3770K, 16GB, SSD, Board Graphics, 2x EIZO CG241W
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Ryan Smith

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I've been having crashing as well, I never had issues before Lightroom 5.
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Simon Chen, Principal Computer Scientist

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Thank you all who reported the issue and have volunteered to test out the bug fix. Adobe has posted a note on how to apply the hotfix. Please check out http://helpx.adobe.com/lightroom/kb/l... .
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Ryan Smith

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I'm trying out the fix now, I've had two crashes today already. It's definitely ui related because weird graphics glitches in the software will happen before the crash. I wish I had known about a fix 8 days ago.
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Pete Green, Customer Advocate

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Official Response
Thank you all who reported the issue, and have volunteered to test out the bug fix.

We have created a TechNote on how to apply the hotfix.

Please check out:
http://helpx.adobe.com/lightroom/kb/l...
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Ryan Smith

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It's much more stable with the patch. However it still is more buggy than 4 ever was. Is there going to be a full update soon, it's been almost 30 days since this was posted.
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Michelle Grady

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I installed Lightroom 5 this past Sunday and it was crashing all week long but now my laptop will not restart at all. Is there a fix for that? I am certain that it is related because I was not having any issues with my laptop before I installed Lightroom 5.
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Pete Green, Customer Advocate

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Did you try installing the updated DLL in the technote above?
If still crashing, try installing the 5.2 RC labs.adobe.com/technologies/lightroom5-2/

If still crashing, please start a new thread here on Feedback so we can begin to troubleshoot.

Regards
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Andrew Freeman

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When you say LR crashes, specifically, what happens? By the sounds of it the whole laptop shutsdown
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Venkat Raman U

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I'm facing a very similar issue in 32bit Windows7
I tried installing the hotfix as well as 5.2RC. Both are not helping.

Very frustrating! I have a project to complete, but the work is moving very slowly because of this. Please help.

If you want me to get the crash report, please give me the steps for that.

Thank you
Venkat
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Konrad Wasylewski

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I updated the DLL but now the photos are not displayed and the upper buttons (Library, Develop etc.) are not visible anymore!!!
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Rikk Flohr, Champion

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@Konrad, make certain you followed the instructions exactly. It sounds like you did not rename the old DLL file properly.
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Konrad Wasylewski

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You're right!!!!
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martijn Saly

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Fix linked to by Pete Green seems to work for me. Cheers!

Now, is it possible to put this in an official update that comes in via "Help->Check for updates"? That way, less frustration for people who have not yet found this topic.
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Andrea Peterson

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Was this supposed to work in RC3? Created new sub-folder, folder disappeared from LR, but shows in Win Explorer. Attempted an import from LR and LR crashes every time. Manually placed photos into the folder, attempted another Import and LR crashes. Attempt to Synchronize folder and LR crashes. Downloaded the dll patch, applied, LR will not start. Rename new dll to .old and bring back original, LR starts fine, but problem persists.

Any ideas? Everything worked find until I created a folder using LR.
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Peter Karney

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I had the exact same issue on my windows 7 machine. 16 gig of ram, AMD phenom 6 core processor. Tried lots of things including reinstalling Lightroom, patching windows, updating driver, reseating memory and processor. I then noticed while running sys monitor and a CPU temperature measuring program that the processor was hitting 70 degrees while performing certain tasks in Lightroom. The max recommended temp for that processor is 70 degrees. And one should run a processor at 20 degrees below the rated max. It was odd since the processor had an upgraded cool master heat sink and the fan was running at full speed. Something must have failed in those heat pipes. Anyway, I changed the heat sync and fan assembly for the stock amd heat sink that I still had. The CPU runs at 50 degrees at full load. So far no crahes after 2 hours of use. I will update if the machine crashes.

If all else fails it is worth checking this point
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thany81

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@Peter no need to look at hardware if a regular program is crashing. Faulty hardware would bring the whole PC to its knees, not just a program.

Besides, I think this problem has been fixed as of LR 5.3...
(Edited)