Lightroom 5 Crashes Randomly and Frequently (Windows)

  • 8
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Lightroom 5 crashes randomly and frequently during flagging and editing. There's nothing I can really do to reproduce any specific crashes. It happens on catalogs both imported from LR4 and new catalogs created by LR5. All I do to induce it is by performing normal editing procedures for a while. Then it chokes up for a few seconds and crashes. This happens during both the flagging process and the actual editing process.

Yesterday I searched this topic and found an issue people were having which was solved by resetting their preferences. For me, this actually reduced the frequency of the crashes a little bit, but they still occur often enough to seriously disrupt my workflow. Are there crashdumps I can upload to help you guys solve it? Is anyone else having this issue?

I am using Windows 7 Ultimate (64-bit) on Core i7 3770 using 16GB RAM. Someone told me to use the Adobe Crash Reporter, but I find no such program on my computer, nor a corresponding download on the internet. Here are the "problem details" pasted from one of the crashes.

Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version:
Application Timestamp: 51a64dae
Fault Module Name: ui.dll
Fault Module Version:
Fault Module Timestamp: 51a64b71
Exception Code: c0000005
Exception Offset: 000000000007806c
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: af58
Additional Information 2: af58930d56cdaeafcadc8131b1cf43a3
Additional Information 3: 8dad
Additional Information 4: 8dad6afb7f3aa8dfd78efd05114969ce
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Andy Hasak

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Posted 7 years ago

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Pete Green, Customer Advocate

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Official Response
Thank you all who reported the issue, and have volunteered to test out the bug fix.

We have created a TechNote on how to apply the hotfix.

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