Lightroom 5 triggering hard crash hard reboot then Apple System Report (when importing)

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  • Updated 5 years ago
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Dear Adobe,
I keep getting this problem of a HARD CRASH KERNAL PANIC during the operations of Lightroom 5 on my MacBook running Mountain Lion. It also did it under Mavericks. I was told that it might be Mavericks so I went backwards also because of the need for other 3rd party software. But the message I am getting. after it reboots is a long encoded message that reports back to APPLE. Please help because as it is now I really can't use Lightroom 5 professionally because it HARD CRASHES every time I do.
Should I uninstall and re=install? might that fix the problem?
I did a clean install of the Mountain Lion OSX install and each 3rd party app I use I installed and entered my serial number or Auth via iLok.
But this acts like my computer heats up and it is looking for files....or trying to just import a basic iPhone cache of images? it used to work seamless in 4. But now I have paid for this upgrade, I feel there must be a upgrade for this problem. But there isn't and Apple will not respond obviously to their KERNAL PANICS.

Thanks for any advice or fellows who have had the same thing happen.

Singleton
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Singleton

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Posted 5 years ago

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Chris Cox

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A kernel panic, system reboot, system freeze, or system shutdown cannot be caused by applications. Those behaviors can only be cause by defects in hardware, bugs in OS code, or sometimes bugs in low level driver software.

If you get a kernel panic, then sometimes the details from the panic report (or bluescreen if you are on windows) will indicate the source of the problem (kernel, driver, hardware device, etc.).

The most common cause of system shutdowns, hangs and reboots we have seen is defective RAM, followed by defects in motherboards, bad hard drives, and sometimes bad power supplies.

For kernel panics, it's about 50/50 bad hardware and bad OS code or drivers.

If you are getting a kernel panic - then Apple needs to get the details and determine what is wrong with your system or the OS code and driver software.
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Singleton

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thanks....maybe it isn't a actual kernel panic....I was not sure what to call it....the old kernel panic were in UNIX code...this is a SYSTEM NEEDS TO BE REBOOTED

and it is only with LIGHTROOM

no other app causes this.

I can't find the copy paste of the actual SYSTEM REPORT
I will try to repeat it.....and copy it for everyone to see today....

thanks
I greatly appreciate your help

jsm
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Chris Cox

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If you see a gray screen that says the system must be rebooted - that is the new style of kernel panic on MacOS.

So Lightroom is triggering some problem in the OS, a driver, or some hardware. But we don't know the specific OS bug, driver bug, or hardware involved.

The report would certainly help -- check in ~/Library/Logs and /Library/Logs (you can see both in the Console app, which makes it easier to examine all the files).