Lightroom 5.5 crashes when rating pictures.

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  • Problem
  • Updated 3 years ago
Couple of days ago my lightroom started to crash when I was reviewing pictures and making ratings. It crashes every 3-4 hundred photos.

I was very surprised as I'm doing ratings quite a lot recently and did not have such a problem. One day was all right, the second - crashes. Answering obvious question, I did not change anything in my system - didn't install or uninstall, add or whatever. Nothing. And here is the best part. I've read on adobe, that I should replace "ui.dll" file within lightroom program files folder, which is responsible for the problem. I did. And the problem was gone. So I've worked for some time and hibernate the system. Next morning, I couldn't start lightroom! It was crashing immediately! Nothing helped, but uninstall, clear everything and install back.

So what should I do? Lightroom still crashes when rating and I don't want to switch this ui.dll because I don't have a time to make another reinstall.
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Piotr Bałdys

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Posted 4 years ago

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Rockie Lee

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Yups. same here. though my lightroom does come back once I launch it again but it is freakin annoying that it is not working after this latest upgrade.

Not only does it break the flow while working when it crashes it just shouldn't be crashing at all.

Now I wish I hadn't upgraded . UGH
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Jeroen Mentens

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I have the impression this happens when the image is still loading
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Piotr Bałdys

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It's good to know, that I'm not the only one... But it would be even better if there was a solution for this problem.
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Pete Green, Customer Advocate

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Sorry for the crashes, Which OS are you folks using?
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Piotr Bałdys

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Windows 8 64-bit
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Jeroen Mentens

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Win 8.1 64bit
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Seongbae Kim

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I am also suffering by this crash problem. From lightroom v2 to 5.5, I never had this kind of crash problem but now it is painful.
I use flag functions a lot to mark pictures to keep or delete. My lightroom crashes more than 10 times in last one hour. I really need fix of it!
I am using Windows 7 64 bit. The error message includes "ui.dll" file.
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Pete Green, Customer Advocate

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This should be fixed in the Lightroom 5.6 update. Have any of you tested with the 5.6 update?
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Seongbae Kim

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It seems like fixed by 5.6. Now I can continue my work over few hours without crash. Thanks for make it happen.
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Piotr Bałdys

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No crashes after upgrade to 5.6. Thanks.
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Gregory Pastuzyn

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I am getting these crashes in 5.71. Tried the ui.dll fix and LR will not start up.