Lightroom: 5.2 synchronization hangs on MacOS 10.9 Mavericks

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  • Updated 4 years ago
  • (Edited)
When I synchronize folders using Lightroom 5.2 in OSX Mavericks it hangs at the end of the import. The only way out is to quit Lightroom and re-launch.
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Russ Irwin

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Posted 5 years ago

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Greg White

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I have the exact same problem as Russ. Any solutions? It's aggravating.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Greg. do you have the Lightroom 5.3 update installed?

Do you have Mavericks updated to 10.9.2?
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Greg White

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Yes. I have lightroom 5.3 installed. I have Mavericks 10.9.2. installed.
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Greg White

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This reply was created from a merged topic originally titled
Lightroom: 5.2 synchronization hangs on Mac OS 10.9 Mavericks..


When I try to synchronize a folder, it finds the new images, says it's importing, then hangs at very end. Files do not get imported, and synchronize option is no longer available until restart.
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Benjamin Warde, Employee

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Hi Greg,

I'm sorry to hear you're having some trouble. So far, I have been unable to reproduce this problem. Can you give me a bit more information about your situation?

1. Does the problem happen for you 100% of the time, or does synchronizing a folder sometimes work?
2. Are you able to reproduce the problem in a very simple case? For example, if you create a new catalog (stored in the Pictures directory on your local drive), import a single photo (also from your local drive), then in Finder add a second photo to the folder which contains the first photo, then synchronize the folder in Lightroom, does it still fail?
3. Regarding the failures that you're experiencing now, where are the folders in question stored? On your system drive? On another local, internal drive? On an external drive (if so, connected how)? On a server or NAS? Etc.
4. Are you logged in to the Mac as an admin, or are you logged in using an account with reduced privileges?

With any luck, you're answers will shed some light on the problem, and we'll be able to figure things out.

Thanks,
Ben
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Greg White

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Hi Benjamin,

1. Thanks for your reply. It hasn't happened in over a week. The problem is very intermittent. It'll happen a lot for a day, and then the next day the problem will be gone and it won't rear it's ugly head for a week or two.
2. I have been unable to reproduce the problem, but I will try what you suggested.
3. I think this is the root of the problem, but I'm not sure... I will test... This is an internal drive. However, the folder I am often synchronizing is a folder in my Dropbox folder. My theory is that the folder is in the process of being updated by Dropbox when I synchronize in Lightroom. This causes lightroom to "seize up" and I am unable to get that folder to sync, sometimes even after restarting Lightroom. I think it must corrupt Lightroom's catalog directory somehow. If you know of this issue, please let me know. I have tried to be careful of syncing this dropbox folder... waiting extra time for Dropbox to finish syncing any new files before attempting synchronization with Lightroom.
4. Yes, logged in as Admin.

Thanks Ben,

Greg
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Benjamin Warde, Employee

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Hi Greg,

Thanks for the info. I am not aware of a problem with syncing folders in a Dropbox folder, but I think your theory is a good one. If you have a day where the problem is happening a lot, try pausing Dropbox syncing (click the Dropbox icon on the menu bar, click the little gear icon, and select "Pause Syncing") and see if that helps. I'll play around with this a bit myself as well to see if I can get it happen.

Thanks,
Ben
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Greg White

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Hi Benjamin. So the problem has come back this morning and I tried what you said.
I paused syncing. It did not help. I didn't think it would, as syncing had completed about 10 hours earlier. After trying 6 times, I gave up trying to sync the Dropbox folder. Instead, I tried Import, went to the dropbox folder (the new images show up in the preview), and tried adding them. Worked. So synchronize doesn't work, but importing works. Does this help you diagnose the problem?