Lightroom 4 Windows 7 (64 bit) crashes

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  • Updated 6 years ago
Lightroom 4 cannot start on a windows 7 64 bit fresh installation, new computer new software there are no viruses etc. etc. A google search reveals lots of others having same problem, why rush a release with an unstable version? I thought only Apple does that, seriously please fix it and let me know when it starts working!
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Nora Quinn

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  • frustrated

Posted 7 years ago

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Rikk Flohr, Champion

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Nora,

I am unaware of this problem. I have two Win 7 64 bit systems running here and have never seen a crash.

Are you running the 4.0 release or one of the release candidates?
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Nora Quinn

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Hi Rikk,

I just bought the lightroom 4.0 (I think whatever Adobe has on it's website), version and downloaded it from Adobe yesterday, it worked for about 10 minutes then crashes all the time, does not boot so to speak, my husband downloaded it again from Adobe this morning reinstalled it, but same thing happens, keeps crashing endlessly.
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jdv, Champion

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Have you checked the crashlog via "Reliability" in the Start Search?

No, there is no general trend of Lr crashing on Windows 7. Crashes happen all the time, and when it does it is news enough for someone to report. Since fewer people would report running Lr for weeks, months or years without a crash (Lightroom runs on my machine constantly, and I reboot maybe a few times a year) what we have is a classic version of something called "selection bias."

Just work on solving the problem by working from the known to the unknown in a logical manner, and don't pay too much attention to other threads.
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Nora Quinn

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I will need more help please, I did check the reliability log, which says lightroom 4 stopped working Ok so why? check for available solutions comes up empty, any ideas please?
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Jason Miller

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I am also crashing on Win7 64bit...but not just Lightroom, it actually crashes my whole machine. I am on a fresh install of Win7 with only CS6 & Lightroom installed. Lightroom so far has been the only program to cause this, and it happens in random places such as when I'm adjusting filters or previewing split screen. I am guessing it's when I am taxing the memory a bit. However, when performing the same types of tasks in Photoshop, AE, etc., I have not experienced any crashes. I have ran some diagnostics on my memory as well as my hard drives to rule out any hardware issues, and it all seems to check out OK. Because it's actually crashing the machine, I am unfortunately getting no feedback in the system/error logs.

Anyways, its a bit weird, and I'm not really sure what's causing it but I figured I would share my experiences.
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Deborah Douglass

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I'm having the same problem as Jason MIller. I have no issues when using CS6 or Premier. Only LR.
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Jason Miller

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Sadly, I just ended up purchasing a MacBook Pro and moved on. Never figured out why LR crashes my Win7 machine, but as you can imagine thats a No-Go from a workflow standpoint. Having the portability of the laptop has been nice, but its a shame because my WIndows machine was a beast.

Anyways, sorry to hear you are having the same issue Deborah, and I wish I could provide you better news or a solution that worked for me. Good Luck and hope you get it worked out!

(Side note, in my case I did end up seeing the issue in Photoshop, but only when using CameraRaw. Not sure if CameraRaw and LR share some of the same components that could be causing this though)
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Deborah Douglass

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Oh, Jason! Don't break my heart! I cannot fathom walking away from my desk top, with my array of monitors! Editing on a laptop would crush my workflow. Course, that is obviously already happening with this darned LR issue.

Anyways, thanks for the reply. BTW, what are you using on your MacBook Pro?
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Sean Dowell

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Lightroom 4 on Windows 7 64 bit is a nightmare. The software would crash when pressing import button so I sifted through hundreds of similar complaints until I found something that seemed to resolve the issue. Unplugging the USB hub allowed me to import photos. This is not acceptable but I wanted to try the software anyway with the hope that they would figure it out later. It was not to be, while trying to export a jpg the system failed and I saw my first blue screen of death on this system. I uninstalled it. I am going to try 3.6 to satisfy my curiosity but it doesn't support the EM5 raw files so I will have to look for another solution.
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Rob Cole

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BSOD is nearly always a hardware problem. Consider a ram check, and unplug all extraneous devices (as a test).

Lr4 is rock solid on my Win7/64 system (other than plugins that do ftp while rendering - but that started in Lr2, continued in Lr3, still in Lr4...).
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Sean Dowell

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Thank you for the reply Rob, You are lucky to have hardware and drivers that work well with LR. My experience is similar to the hundreds of others who are experiencing crashes. After the BSOD the first thing that Windows 7 recommended was a memory check. The memory turned out fine. Like I mentioned in the previous post when my usb hub is plugged in I cant even import photos. None of my other software including Olympus Viewer 2 has any problems with the usb hub.

The other problem is most likely the graphics compatibility. I notice the majority of people with the same crashes I am experiencing seem to be running catalyst control center. I have jumped through enough hoops trying to get Light Room to work so I will have to wait until they fix it. Until then I will make due with the free software.
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Rob Cole

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|> "...I will make do..."

Fair enough - fingers crossed...
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Sean Dowell

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make do** Thanks!!
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Michael Meek

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LR4 in all its iterations has regularly crashed my computer whenever I do a bit of work that is the least bit intensive. LR3 didn't do it, none of the Photoshops have, nor does any other program that I have installed, some of which are memory hogs like TradeStation. Just LR4, now LR4.2. I have been waiting for a fix, but now that this latest version is the final one, I am going to need a solution as I cannot get much work done as things stand. I have tried running a tabletop fan aimed at the CPU, but that has not helped. Is my computer heating up and switching off to save itself or what? No crashes when LR4 is idle. It has even crashed during an upload.

Help, please.
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Michael Meek

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I forgot to mention that I installed a high end graphics card thinking that might solve my problem. It had no effect. I have 9GB of ram and I'm running Wiin7 Pro on an Intel i7 machine.
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slavenpatrick

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I have this problem too. Lightroom crashes VERY OFTEN. Since last July, my system averages 5.6 Lightroom crashes per week (per Windows' reliability monitor). This is impressive because I only work 5 days a week, and if Lightroom hangs up at start-up, then I do the "Delete .agprefs file" trick to get it running again. Since I usually only run Lightroom one time per day and don't close it, this means that Lightroom is crashing almost every single time I start it.

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A03, 2/15/2011
SMBIOS Version 2.6
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.98 GB
Available Physical Memory 1.32 GB
Total Virtual Memory 7.96 GB
Available Virtual Memory 4.50 GB
Page File Space 3.98 GB
Page File C:\pagefile.sys
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Rikk Flohr, Champion

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Just to provide another datapoint and not to minimize the struggles you are having, I just checked out via the Windows Reliability Monitor to see what my system has for records.

I have seen 5 crashes or hangs this year or in the past 17 weeks or once every 23.8 days. I open Lightroom several times daily - sometimes many times as I provide tech support and open and close LR to open older versions.

I have deleted the LR4.x preference time perhaps once - maybe twice in that time frame.

Doing the math by your standards and taking into account the difference in our usage habits, your system crashes, at minimum, more than 50 times more often than does mine.

I suspect something else going on....
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slavenpatrick

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Yeah, I know those are probably skewed a bit, since I didn't check the actual dates on the crashes, just by week. They could have been in clumps (which I suspect to be the case).
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Michael Meek

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I finally have the problem solved. My computer guy updated all my graphics cards and the bios. No more crashing at all. The problem was likely the bios, or rather its compatibility with LR4 in particular.