Lightroom: LR 4 Does not Import RAW+JPEG

  • 9
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Lightroom 3 will import RAW+JPEG images from my Canon S90 fine.

The new release of Lightroom 4 only imports the JPEG images and there seems to be no way to access the RAW (CR2) files to process them.
Photo of Neil Gordon

Neil Gordon

  • 5 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 9
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15288 Posts
  • 2205 Reply Likes
What OS/Version are you on?
Photo of Neil Gordon

Neil Gordon

  • 5 Posts
  • 0 Reply Likes
Mac OS X 10.7.3 on a 2010 iMac.

Lightroom 4 Beta was already installed. Installed Lightroom 4.0, then used it to upgrade former Lightroom 3.6 catalog to v4 catalog.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15288 Posts
  • 2205 Reply Likes
K' Thanks for the additional info. I'll need some help from the LR folks to investigate.
Photo of Neil Gordon

Neil Gordon

  • 5 Posts
  • 0 Reply Likes
I've now also installed on a late 2008 MacBook Pro running the same operating system OS X 10.7.3 . This has an *intermittent* problem. It *sometimes* sees CR2+JPEG from the Canon S90 when I try to import, but sometimes only just the .jpg file. Have rebooted, and restarted LR4, a number of times - still only see .jpg on the iMac.
Photo of Phillip Moore

Phillip Moore

  • 4 Posts
  • 0 Reply Likes
I am having this same problem with LR4 with my Canon 5D cr2+jpeg files. It imported the jpeg files but doesn't see the cr2 files with import dialog. I am able to copy the files off the card by hand without problem.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15288 Posts
  • 2205 Reply Likes
Do you guys have "Treat JPEG files next to raw files as separate photos" checked?

Photo of Neil Gordon

Neil Gordon

  • 5 Posts
  • 0 Reply Likes
I didn't have that checked.

When I check it for LR3 I see both the CR2 and jpg files in the import dialog for the S90.

When I check it for LR4 I still just see the jpg files and no CR2.
Photo of Phillip Moore

Phillip Moore

  • 4 Posts
  • 0 Reply Likes
It is not checked in LR3 or LR4 preferences for me.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15288 Posts
  • 2205 Reply Likes
Does it work for you if it is checked?
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 509 Posts
  • 105 Reply Likes
I've been trying to reproduce this, and haven't been able to. When I have "Treat JPEG files next to raw files as separate photos" checked in preferences, I see both jpeg and raw files in import. One thing to check...

In the import dialog, select the folder (or card) containing the files you want to import. Select "All Photos" in the top toolbar (right under Copy as DNG/Copy/Move/Add). Do you see the raw and jpg files in that view? Are the raw files dimmed? If so, it means they are already imported into Lightroom.
Photo of Neil Gordon

Neil Gordon

  • 5 Posts
  • 0 Reply Likes
Thanks Becky. Sorry for delay in responding - have been away.

No - in LR4 using a USB cable plugged into Canon S90 I still do not see the raw files at all. Not even dimmed. I do see them correctly in LR3.

However I do now have a workaround for LR4 which will do for now.

When I put the SD card into a card reader, rather than using a USB cable into the camera, I can see and import the raw (CR2) files.

If it makes any difference for your investigation, this is a 4 GB EyeFi Connect x2 SD card.
Photo of Tammy Byrne

Tammy Byrne

  • 1 Post
  • 0 Reply Likes
I have been having a similar issue which I reported on the forum during beta testing but no one seemed to take it seriously. The weird thing with mine is that it will import almost all of the files in CR2 but when it gets to around 400 files it starts to do every second or third as a JPEG instead of RAW. I have tried different settings but they don't seem to make a difference - I have found the only solution is to import from the card using 3 and then import just the RAW files from the hard drive (I separate them in to separate folders before I do the LR4 import). I was really hoping that this would be fixed in the full release but it is exactly the same.

To add more wierdness... if I quit import and start it again it fixes the problem...
Photo of Phillip Moore

Phillip Moore

  • 4 Posts
  • 0 Reply Likes
I've had it be pretty random as well. Import will only see the jpegs, quit and it may work. Some times it wont load a preview for some image. Nothing has changed for me except upgrading to LR4. If I load up LR3 and everything works as expected.
Photo of Keith Brumbaugh

Keith Brumbaugh

  • 2 Posts
  • 0 Reply Likes
I thought I would add I am having trouble downloading CR2 files from my EOS 60D while teathered as well. They don't even appear in LR4. I'm still using the beta which is set to expire on the 31st. I'd sure like this feature to work before I consider buying the software.

One thing of note though, is my videos do appear in the import screen (no preview is available though).

As it stands, I have to import my pictures from my Cannon EOS utility, then manually add the library to lightroom 4.
Photo of Keith Brumbaugh

Keith Brumbaugh

  • 2 Posts
  • 0 Reply Likes
Oh and I'm using Windows Vista with Service Pack 2. And have never owned a lightroom product before, this was a fresh install of the beta software.
Photo of Phillip Moore

Phillip Moore

  • 4 Posts
  • 0 Reply Likes
I am finding that it is semi random. I put my CF card into the reader and click import it will only show jpegs. If I hit cancel and hit import again, it will show the CR2 files just fine some times. Just repeating this a few times lets me import the files. This is new for LR4 and definitely seems like a bug.
Photo of Robert Bousfield

Robert Bousfield

  • 2 Posts
  • 0 Reply Likes
I am having same random problem
Photo of Robert Bousfield

Robert Bousfield

  • 2 Posts
  • 0 Reply Likes
Not happy, needs sorting
Photo of Dominik Fusina

Dominik Fusina

  • 2 Posts
  • 0 Reply Likes
When a card is inserted in my Card Reader and "importation window" automatically imports files (option checked in preferences), some RAW files are forgotten.
The card must contain imperatively RAW+JPEG files ( same issue ! None problem with LR1, 2 and 3)

This reply was created from a merged topic originally titled
RAW files are forgotten during Importation.
Photo of David Wright

David Wright

  • 1 Post
  • 0 Reply Likes
Having exactly the same issue with this when downloading from a Canon EOS 40D to a 2011 Macbook Pro with Mac OS X Lion 10.7.3, only bought Lightroom 4 today - such a disappointment!
Photo of Dominik Fusina

Dominik Fusina

  • 2 Posts
  • 0 Reply Likes
It's an instability issue during importation. No resolve today. (after the new 4.1 RC)
Not serious !!!
Photo of LARRY WATSON

LARRY WATSON

  • 7 Posts
  • 1 Reply Like
Tried importing my Nikon D800 files into Lightroom 4.1RC yesterday. I shot Raw & jpeg. At first only the jpegs showed up in the import window, so I cancelled out of the window, ejected my card from the computer and then reinserted the card into my card reader. Went to import in Lightroom 4.1 and now both the jpegs and the raw showed up. I proceeded to import, but it took a long time, perhaps 15 minutes to import 40 images. Finally Lightroom 4.1 ejected my card and started to make previews. Three quarters of the way through the progress bar, it simply hung up. I was able to quit Lightroom without a force quit. Then I restarted and found all the previews had been rendered. Erratic behavior with import on Lightroom 4.1 on Mac 10.6.8. Never had this problem with Lightroom 3. Thanks, Larry

This reply was created from a merged topic originally titled
Import problems with Lightroom 4.1 RC.
Photo of LARRY WATSON

LARRY WATSON

  • 7 Posts
  • 1 Reply Like
Just imported another 34 images from my D800 into Lightroom 4.1 RC and this is what happened:

In import window, all images were selected, even though I had "do not import suspected duplicates" checked. Only jpegs were shown even though I had shot jpegs and raw as in my previous post. I cancelled out of import window. Re opened import window, now jpegs and raws did show up and all the suspected duplicates were greyed out as they should be. Import time was 1 minute 9 secs. Preview creation time was 1 minute---all very normal behavior. I had 17 raw and 17 large fine jpegs.
Seems I have to open the import window once with incorrect behavior by Lightroom--->then re open import window a 2nd time for import to behave correctly.
Photo of Alberto Abouganem

Alberto Abouganem

  • 11 Posts
  • 0 Reply Likes
Same problem I have seen, but the workaround I found was to change the default folder (memory card) to the same memory card DCIM folder (in case of Nikon).

In the drives available for import, at the bottom appears the card reader (same as in the top), just click on it, click on the DCIM folder and then jpg + raw appears

I don't know why LR4 is doing that
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 509 Posts
  • 105 Reply Likes
I saw Dominik say the problem persists after installing the Lightroom 4.1 RC build. Has anyone else tried the 4.1 build? I hear differing results in other forums, so wanted to check the results of the group here.

Thanks,
Becky
Photo of Michael Fleck

Michael Fleck

  • 1 Post
  • 0 Reply Likes
I am seeing the same problem with the 4.1 RC build. I did some testing and think I see a pattern. If I shoot RAW + JPEG and do not have the 'Treat JPEG files next to raw files as separate photos' checked, I only see the raw files in the import window. If I try to import any of them, I get the 'No photos or videos were found to import.' error.

If I check the 'Treat JPEG files next to raw files as separate photos' option, I see both the raw and jpg files in the import window. I can successfully import either the raw or jpg or both images. I do not see the 'No photos or videos were found to import.' no matter what combination I try.

If I shoot only RAW, I am able to successfully import the RAW images regardless of the 'Treat JPEG files next to raw files as separate photos' option.

I am running version 4.1 RC and Camera Raw 7 on a MBP w/OS X 10.6.8 and a Canon 5D Mark III.

-Mike
Photo of LARRY WATSON

LARRY WATSON

  • 7 Posts
  • 1 Reply Like
Just wanted to say that I'm using 4.1RC and I have the problem (see my previous two posts in this thread). I have had "Treat JPEG files next to raw files as separate photos" checked in all of my reported import malfunctions.
Photo of Manny Gonzalez

Manny Gonzalez

  • 29 Posts
  • 1 Reply Like
I have this problem...

Lightroom 4
MacBook Pro 17inch 2011
OS-X Snow Leopard 10.7.3
SSD Drive
8GB RAM
Sandisk FW800 reader
Cameras are a mix of Nikon D3, D800, D2Xs and D70.

Importing from CF Card via FW800 or any other way (USB, FW400) always imports a few pairs of JPG+RAW and then finishes off by importing mostly JPGs and then leaving a bunch of pairs behind :-(

Have also reproduced this on Windows LR4. BTW, the cards are Sandisk Extreme Pro and Extreme IV so far... from 4GB to 16GB in size... all behave similarly.

MAYBE it has to do with previewing... I notice that I start to double-click on thumbnails in preview window and then all of a sudden, about 10 previews in, the preview is a thumbnail and not the full zoomed in image. Maybe it has something to do with that.

Thank you...
Manny
Photo of Manny Gonzalez

Manny Gonzalez

  • 29 Posts
  • 1 Reply Like
BTW, regardless of treat JPG and RAW same or separate, the issue is that LR ignores a bunch of the RAW NEF files during import... it does a few and then gives up at the end.

I have been simply copying files and synchronizing folder to work around it until fixed.