Lightroom: LR 4 does not import photos to catalog, can anyone help please?

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Using Mac OS X Mountain Lion: Lightroom 4 does not import to catalog nor does it display the photographs within Lightroom when importing, using the camera; a card reader; or just adding to the catalog from an external or internal hard drive(s). The software just copies the files (using the given name and location entered when initially attempting to import within Lightroom ) to the hard drive from whatever device/method used to import the photographs. While importing, the import status bar (top left) fills up slowly, yet no photographs appear within Lightroom. They are imported, though not to the catalog and thus do not display within Lightroom. The import status bar then hangs-up in the filled state and does not go away. When the "X" is pressed the import status bar disappears. After that if one is to prompt Lightroom for an import the import settings within the "File" menu become grayed out. After closing and relaunching Lightroom, the import settings within the "File" menu become visible again.
Will there be an update soon? and if there is can this issue be addressed?
Also is there a work around to this issue or a solution?

I can't import any of my images and I use this product for my career. This is a serious bug that needs to be zapped.

Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 499 Posts
  • 93 Reply Likes
Stan, your screen shot shows you have a folder selected that contains 0 imgaes, but I can also see other folders that at least show image counts. If you select a different folder, do the images appear in Library?

If so, I need you to try one more thing. Do another import, and this time, while the import is in progress, go to the Catalog panel in the Library (it's the top one on the left. It's scrolled off screen in the screen shot you posted). Select "Previous Import" in the catalog panel. Are your images being displayed with this selected?

Thanks!
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Hi Becky, thanks for responding. When I select the other perviously imported photo folders, they display fine, I see the photos and videos.
As per your suggestions, while doing an import from a card reader, I scrolled up and selected the catalog panel, as well as the "Current Import" selection, nothing happened, the folder within my photo library still reads 0 and so does the "Current Import" selection (the one that's located within the Catalog panel).
I even tried creating a new catalog and importing photos to the new catalog from within hard drive as well the card reader.
In addition, I have un-istalled and re-instaled Lightroom, and still have this problem.
If you have any further suggestions, it's greatly appreciated.

Thanks again,

Stan
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 499 Posts
  • 93 Reply Likes
Which version of Lightroom are you running?
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Lightroom 4.1
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Is there a solution for this problem, or not? I would like know, because I'm considering Aperture -- I need software that works
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 499 Posts
  • 93 Reply Likes
Hi Stan,

I have tried, and can't get this to happen on my machine. I wonder if there is something in the folder of images you are importing that is causing a hiccup. Can you try a test, importing just a single image? If that works, go into the folder you are trying to import and look for files of other types. Try importing one of each type and see if any of them fail.

Thanks,
Becky
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Hi Becky,

I did the troubleshooting as instructed. I imported a single JPG from a folder containing only JPGs and did the same for a folder with DNG files (I usually don't keep both JPG and DNG files within the same folder). The problem still occurs, both files failed on each try.

Thanks,

Stan
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 499 Posts
  • 93 Reply Likes
Hi Stan,

Thanks for trying that. There are a few more troubleshooting steps I'd like you to try next:

1. Quit Lightroom, delete (or move) your preferences file, start Lightroom and try to import. Instructions for finding the preferences file in Lightroom 4 can be found here: http://helpx.adobe.com/lightroom/kb/p...

2. If you still can't import, try creating a new catalog (under the File menu) and import into the new catalog. If that works, the problem may be in your catalog, and we can work on that angle next.

Thanks,
Becky
Photo of Ben Zibble

Ben Zibble, Lightroom Engineer

  • 6 Posts
  • 0 Reply Likes
Keep a copy of your preference file somewhere rather than deleting it. If the problem is somewhere in there, we can't diagnose it without that file.
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Hi Becky,

I did as instructed, I found the hidden Library folder and copied the com.adobe.Lightroom4.plist file to my backup drive, I then deleted the file.

Afterwards, I opened Lightroom4 and imported a folder of dng images. The import was successful. But I'm missing a tremendous amounts of recent work.

Is there a way I can bring in my old Lightroom 4 catalog settings into this new one?

Thanks,

Stan
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 499 Posts
  • 93 Reply Likes
Hi Stan,

When you removed the preferences file, Lightroom will revert to using the default catalog (//Users/[user name]/Pictures/Lightroom/Lightroom 4 Catalog.lrcat). To go back to the catalog you were using prior to removing preferences, go to File > Open and select your catalog. If you don't know where your catalog is located, you can search your hard drive for files of type lrcat and find it that way.

Hopefully, forcing Lightroom to refresh the preferences will have also resolved the import problem in your main catalog. If that is not the case, let me know and we can try a few more things.

Becky
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Hi Becky,

I did as mentioned above, I opened my older catalog (the one that has been giving me the import problem), but the same issue occurs. I can only import to the new catalog I created the other day.

Stan
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 499 Posts
  • 93 Reply Likes
Hi Stan,

It sounds like whatever caused the problem is specific to the catalog. I'll contact you privately to get a copy of the catalog for troubleshooting.

In the meantime, try doing this:
1. Open the new catalog where import works.
2. Go to the File menu and choose Import from Another Catalog.
3. Select your working catalog (the one that doesn't import)
4. The import process may take a while, depending on the size of your catalog.

Once the process is finished, the data from your first catalog should be merged into your new catalog. I'd recommend doing a quick import test to make sure that continues to work.

Becky
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Hi Becky,

That worked! I imported photos that were already on my hard drive (just moved them) as well as from a CF card.

Thank you very much for helping me, it is greatly appreciated!

If you would still like to look at the catalog that was giving me trouble I can still send it to you -- incase you want to see what was wrong so Adobe can perhaps make fixes for this sort of issue.

Thanks again,

Stan
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 499 Posts
  • 93 Reply Likes
Hi Stan,

I'm glad to hear you're able to import again! I would still like a copy of the catalog, so we can diagnose more on this end. I sent an email to you privately, let me know if you didn't receive it (also check your spam filter, in case it got caught there).

Thanks,
Becky
Photo of Stan Peresechansky

Stan Peresechansky

  • 9 Posts
  • 0 Reply Likes
Hi Becky,

I received your email, and will reply with the a link to a DropBox folder with the catalog.

Stan
Photo of Ryan Lee

Ryan Lee

  • 2 Posts
  • 0 Reply Likes
I am having a similar problem. I have not ran through the process of changing my preference file, but when attempting to import, the import menu in the bottom left corner begins with all the files located in the folder I want to import, then begins counting down until it reads "0 files/0 bites."

I am running Snow Leopard and Lightroom V 3.0. I recently upgraded from Leopard. Perhaps this is the cause?

Please assist.
Photo of Ryan Lee

Ryan Lee

  • 2 Posts
  • 0 Reply Likes
Some clarification:

The import problem only occurs when I try to import from my external hard drive. I am able to import directly from my internal harddrive. However, I am unable to fit all my pics on an internal, and it is a pain to transfer them back and forth as I need them. Therefore:

RE: External Hard Drive:

As instructed above, I have moved the preferences catalog and allowed Lightroom to create another catalog. However, the same problem occurs. I am still unable to import photos and the import counter counts down until it reaches "0."

When I quickly try to import, before the counter reaches zero, I am given the following screen:

Please assist.
Photo of Renn Sminkey

Renn Sminkey

  • 5 Posts
  • 0 Reply Likes
I am also having trouble with the latest version of Lightroom 4. It was working fine, then I opened up my catalog and I was unable to view some photos that had been previously imported. The import function shows the photos "grayed out" and will not let me import any new files.

This software is extremely buggy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Photo of Renn Sminkey

Renn Sminkey

  • 5 Posts
  • 0 Reply Likes
I am also having trouble with the latest version of Lightroom 4. It was working fine, then I opened up my catalog and I was unable to view some photos that had been previously imported. The import function shows the photos "grayed out" and will not let me import any new files.

This software is extremely buggy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Photo of John Bullard

John Bullard

  • 1 Post
  • 0 Reply Likes
I had the exact same problem. LR4 would not copy and import. It would just get stuck on the import progress screen. For awhile, I got around this by copying files to the intended location and then import in LR using "Add" to catalog function. I tried updating to LR5 and that didn't fix the problem. Creating a new catalog did allow me to copy and import, and I have imported the pictures from my old catalog. Works for now.