Lightroom: PC reboots when exporting to hard drive (win)

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  • Updated 6 years ago
  • (Edited)
On Windows 7, when I am publishing a large set of files to a local disk, Lightroom causes my PC to reboot. Nothing is wrote to the application, or system log. It completes 20-40 files then reboots my PC. However, when I publish just 11 files at a time, I can do as many as I like.
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Michael Clancey

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  • frustrated

Posted 6 years ago

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jdv, Champion

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Exporting is memory intensive. Sounds like you got bad memory.

If an app causes a hard restart, the problem is hardware, not software. The software is just exercising the fault.

See: http://www.sevenforums.com/tutorials/...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'd suspect hardware failure or something very low in the OS.
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Chris Cox

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Reboots and shutdowns are caused by hardware faults, or problems in low level device drivers -- they cannot be caused by application software.

The most common cause is bad RAM. After that is a mix of bad hard drives, motherboards, CPUs, power supplies, and sometimes driver software (usually only happens when some specific device is involved: like a DVD-ROM, USB device, etc.).
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Dorin Nicolaescu-Musteață, Champion

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Is your computer overclocked?
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Michael Clancey

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I reset the bios setting (using MB reset option, in case I was clocked poorly) and it still fails when I requested to export 30 files (it failed at #28). 20 files I can export/publish consistently without any issue. The machine has 16GB of RAM and w/o a load uses about 2.4GB for windows and sidebars. When LR4 is publishing memory consumption jumps up to only about 3.8GB at peak. I ran the windows7 mem diag's (3 enhanced passes) and it did not detect any issues.

I'm going to put some load on the machine and then run an export and see if the number of files it exports before it dies stays the same or gets worse or what.

In watching the process run it looks like it serially publishes one file at a time, but gets all 8 of the cores on my i7 up to 100% for a very short time on each image. During the majority on an export for an image, CPU utilization is only running at an average of about 37%.

I do understand why we're pointing at hardware, since its the hardware that is failing, but I dont understand how the number of files I am exporting it the trigger for the fail since the images are exported one at a time?
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Michael Clancey

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oops... it kept telling me that the server was down and could not post...
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Michael Clancey

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good news... and bad news... I got my machine loaded up to running a higher base load and having more memory in use (about 5GB) before I started LR. I ran an export/publish of 20 files with out issue. I upped to to 30 and it failed on number 18 or so. I dont think this is a hardware only issue on my machine, if at all.

Some more to consider... the input files are from a Nikon d800 shot raw lossless compressed (14-bit). The output/publish format fails at 100% size/quality, as well as limit to 1000x1000 with 30% quality. Corrections have been applied to all the pics.

I'm open to looking more at the hardware, but I dont think the issue is there. Im also open to looking at a different software solution/vendor if I needed to get my work done. I cant tell you how much I appreciate the help here, but Im in need of a solution that I can make work for my workflow. :(
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Chris Cox

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If it's not hardware, then it has to be the OS or a low level driver.
Again, applications cannot cause the machine to shutdown or reboot.

We see similar problems reported every once in a while, and it usually comes down to bad hardware, rarely bad drivers, and once in a great while someone finds an OS bug. Not even once has it actually been caused by an application issue (because, that's not even supposed to be possible on modern OSes).
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Michael Clancey

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I installed and ran CoreTemp to log how hot the CPUs were getting under the load, and it was peaking at 210F across all four cores. I think it is the sustained load of the export/publish that is keeping the cores busy/hot. When I run smaller batches the cores get to cool down long enough between them to not fail?

I'll take a look at the hw... and mobo settings to see if cooling it down helps.

Thank you for working with me on this! I'll let ya know when I finally drive out the issue, and I'll go eat some humble pie, my favorite dish :)
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Deborah Douglass

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Michael, have you figured out a solution to your problem? I have the exact same issue.

We've tried everything, including switching out my husband's motherboard, video driver and hard drives with mine. Stil, my computer crashes even with HIS hardware in it. We reformatted the drives and are running a practically stripped computer except for LR and Microsoft office stuff. Siiigh...SOOOooo frustrating! Going on three weeks of issues here.
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Karel Donk

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I have the same issue. Windows 7 with Lightroom 4.1 latest version. As soon as Lightroom reads a lot from the disk, building previews etc. etc. my PC reboots. No blue screen, it just reboots completely in an instant. This is caused by lightroom as it really only happens as soon as Lightroom starts to work intensively. At first I thought it was a bad motherboard or ram, but I ran the windows memory tests and it was 100% succesful. So the memory is good. Everything else works great. The only problem is lightroom reboots the PC when it starts working intensively. Oh yeah, also no issues reported in the windows log files.
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Karel Donk

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Here's someone else having the same issue with LR 4.1 on his mac: https://discussions.apple.com/message...

Could it be that Lightroom 4.1 is so b@d-@ss that it can cause the PC to just crash/reboot without the OS having anything to say about it? Usually I would at least expect a blue screen. But this just reboots the PC as if the reset button was pressed.

Also the crash occurs on my PC when I'm working on 5D Mark III files. About 2000 in a single folder. And it builds the thumbnails and previews and there's a LOT of HDD activity going on and then suddenly reboot.

My LR catalog is also 1GB in size. I'm going to try making a new catalog and import the files again there and see if maybe the 1GB catalog is too much for LR to handle.
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Karel Donk

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I'm a software engineer myself, and I know memory issues when I see them. Lightroom alone causing a problem is not a memory issue. Also a memory issue would be more likely to cause a blue screen. And again, not only in lightroom but also in Photoshop and other apps. I'm using photoshop with 1GB billboard designs without a problem. Only lightroom crashes my ^&@&*# PC. And now that I have created a new catalog and imported those 2000 5D Mark III images again, I have yet to experience a crash. I'll report back when this crashes again. If not, Adobe had better ^&@!*^# fix working with 1GB catalog files in Lightroom.
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Chris Cox

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We see bad RAM cause reboots and shutdowns all the time.

Many people have multigigabyte catalogs, and no crashes or machine problems.

I'm still betting on bad hardware in your system.
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Karel Donk

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Well that was a good bet Chris. Turns out the power supply unit of the PC was getting old and couldn't provide enough power to the system anymore. As soon as the videocard had to do any intensive work, such as OpenGL rendering, the PC would shut down. Video card is an ATI Radeon 4800 series with its own power plug. Changing the power supply fixed this.
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Chris Cox

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Darn, my bet was on the RAM. :-)

Glad you found the cause and got it fixed. Those "mystery shutdowns" can be a pain to diagnose if you don't have a hardware geek handy.
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Jan De Waele

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Sure hope you are right... have been looking for a solution for some time.
Have had the same sudden crashes (probably not a crash as the systems just stops - no blue screen etc) with my Lenovo X201T - especially when connecting to an unpowered USB3 drive.
Turns out my power adaptor is the 60W version - should have a 90W here somewhere.

Jan
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Erik Fryland

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I have the same problem.

My RAM is OK

Exporting 600 pix is causing the PC to reboot 6-8 times.

Im running win7, Intel Core i7, 8 Gb RAM, SSD system disk.

For sure this is a LR problem. Anyone found a fix ?
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Allan Olesen

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The only "problem" with Lightroom is that it apparently stresses your hardware more than the other applications you use.

But that cannot really be called a problem. To the contrary, we want our software to utilize the processing power of our computers. It only turns into a problem when you have faulty hardware which cannot cope with full utilization.
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Erik Fryland

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When I am exporting large number of files LR reboots the PC every 50-150 images.

My RAM tests fine.
Im going crazy !! Anyone have a fix ?

Pictures taken with D800

PC running win 7 64bit, Intel Core i7, SSD system disk

This reply was created from a merged topic originally titled
LR reboots when exporting.
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Chris Cox

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Software based RAM tests are useless. The only good way for a user to test RAM is to replace it with different RAM sticks.

And please read the existing posts here: application software cannot directly cause the system to reboot. You're looking at hardware problems, low level driver problems, or an OS bug.
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Erik Fryland

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That is simply not true.

Software can EASILY cause a system to reboot.
Just because someone post that in here doesn't make it the truth.

I can, in a few hours, compile a little program that will fry any computer.

And just to say that all the posters hardware are faulty is too easy.
I have stressed my hardware a lot, believe me, with a number of applictions and my PC is rock-steady.
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Allan Olesen

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Unless you are talking about software which changes hardware settings, for example processor voltage or clock speed, that is simply not true.

All that software can do is utilize your hardware. If your hardware is not up for full utilization without errors, your hardware is to blame.
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Chris Cox

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No, application software cannot cause a system to reboot. Modern OSes protect against that, but OS bugs, low level driver bugs, and hardware faults can still cause the system to shutdown or reboot.
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Erik Fryland

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Whatever....

I have tried everything to provoke my PC to reboot now and it will only reboot when exporting from LR....

The only thing I haven't tried is to change the RAM, so now I will go and buy new RAM and see if this solves the problem.
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Jim Wilde, Champion

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Before you rush out to buy more RAM, have you checked you system temperatures during these large export operations? Exporting is very CPU-intensive and can easily cause overheating if your cooling system is not operating at full efficiency.....and if your CPU temp gets too high the MB should automatically shut down to protect it.