Lightroom 4 crashes program on importing files. Why is importing causing program to fail and close? Windows 7 64-bit, intel i7 cpu, 16 gigs of ram, 4 one tersbyte hard-drives. Can find no way to contact support directly on this lightroom issue. It shouldn't be this hard to get support for a product you sold me! How to remove lightroom 4? If it will not run correctly then it is useless software!