Lightroom: 4 crashes on importing files

  • 4
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Lightroom 4 crashes program on importing files. Why is importing causing program to fail and close? Windows 7 64-bit, intel i7 cpu, 16 gigs of ram, 4 one tersbyte hard-drives. Can find no way to contact support directly on this lightroom issue. It shouldn't be this hard to get support for a product you sold me! How to remove lightroom 4? If it will not run correctly then it is useless software!
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  • pissed

Posted 4 years ago

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Pete Green, Customer Advocate

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Official Response
James F's issue is now resolved, PortableDeviceAPI was crashing repeatedly... He uninstalled his USB controllers from device manager in windows 7, as well as uninstalling his USB hubs from device manager.

Rebooted computer, allowed windows to reinstall the drivers, then LR was able to import with success several times, when it wasn't working at all even once.

Sounds like he's up and running, so I'd like to ask others experiencing this type of issue to try these suggestions and let us know how you get on.

Thanks
Pete