Lightroom: LR 4 import crashes when a Android Samsung Galaxy Tab 10.1 is connected.

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Running Windows 7 32 bit and Lightroom 4.1 RC.
When the Samsung Galaxy Tab 10.1 is connected then pressing the import button crashes Lightroom.
With the tablet disconnected it works as expected.

I assume that it is checking for devices to import from and there is something about the Samsung Galaxy Tab 10.1 that is causing a problem. Not sure if it affects anythig else.

Work arround - disconnect the tablet.
Wouldn't see this as a high priority but if anyone alse can reproduce I'd add it to the knowledge base as there is such an easy work arround.
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John Ashton

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  • being friendly and reporting this.

Posted 8 years ago

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Parafly

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I had the same issue, glad I found this. When my Galaxy Nexus is connected, I am unable to import anything without Lightroom crashing.
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rambalac

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Same for SGS 3
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Eric Au

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LR4.2 and LR4.3 (64bit) both crash when trying to import photos while my samsung galaxy s3 is connected via a USB cable. if the S3 is connected prior to LR turns on, it simply won't even open. I'm using Windows 7.

This reply was created from a merged topic originally titled
LR4.3 incompatible w/ Samsung S3, LR will crash and exit automatically..
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Norman Buchignani

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Same problem LR 4.3 (64 bit) Win 7, Galaxy S3.
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Doug Mounter

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This reply was created from a merged topic originally titled
Attempting Import of Images Crashes Lightroom 4.


Windows 7 64. Lightroom 4

I have a Samsung Galaxy Note II and I have installed Samsung's Kies program for synchronising the phone and Outlook. I believe Kies installs it's own version of the Media device driver, but I may be wrong.

If I try to import images into Lightroom whist the phone is connected to my computer, Lightroom crashes. Lightroom is not affected in any other way.
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Arnold Bartel

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This reply was created from a merged topic originally titled
Lightroom: Crashes in Import dialog when Android mobile phone is connected.


When I open the Import dialog in Lightroom and my mobile phone (Android) is connected via USB, Lightroom (5.2 RC) crashes.
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Rick Silvers

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Is the Android phone in the Samsung Galaxy family or is it a different manufacturer?
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Zavod

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This reply was created from a merged topic originally titled
Lighroom: crashes on Photo Import when my phone is pluged in via USB cable..


Lightroom 5.2 crashes when Importing files while my Samsung Galaxy Note 3 is plugged in to the computer via USB cable. (Windows 7) Crash happens when trying to select hard drive directory which contains my photos. (note: the phone does show up in the list, but I'm not selecting it.)
So far, 100% repeatable.
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Rick Silvers

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I have lightroom 4.4 on Windows 7 and the combo of having a Samsung Galaxy S3 plugged in on the USB port for charging causes lightroom crash immediately upon trying to start an import. I unplugged the phone the import dialog runs without issue.
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Norman Buchignani

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This has always happened when I try to import photos directly from my Samsung Galaxy 3--both with 4.0 and 5.2. I work around it by copying the image files to my hard drive first. Windows 7 Pro 64 bit.
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Warren Christopher

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Same issue, Lightroom 4.4 64-bit on Windows 7. Samsung Galaxy S2 or Galaxy Tab Pro 10.1. Crashes immediately on opening the import dialog if the device is plugged in, or as soon as the device is detected if Lightroom import is already open.
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Doug Mounter

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Is anyone at Adobe going to take an interest? It might be (probably is) a problem with Kies, but I don't have a problem connecting other media devices.
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L. Schonbach

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This reply was created from a merged topic originally titled Lightroom 5 Crashes when importing files..

LR crashes when importing when and Android phone is connected.
Fine when phone is removed.

Windows 7 diagnostics:
Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.6.0.10
Application Timestamp: 53ce7bf8
Fault Module Name: wpdmanager.mox
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48a324a9
Exception Code: c0000005
Exception Offset: 000000000001f885
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 3a95
Additional Information 2: 3a95dbaa5d5dcf7b9bc4dca71058dc3f
Additional Information 3: 0e04
Additional Information 4: 0e04d756f8574f43dd4e96ab3d74614f
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Steve Sprengel, Champion

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For a previous version of LR, a workaround was to rename that plug-in, which will disable LR's ability to handle removable devices/memory cards:

See: https://forums.adobe.com/thread/757204
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Zavod

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Thanks for the pointer Steve Sprengel, but Lightroom 5.6 still crashes for me after renaming this plugin.

Specifically:
I renamed "C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\moxplugins\wpdmanager.mox" to be wpdmanager.mox_TEST
And it still crashed.

Then I tried renaming:
"C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\moxplugins\usbmanager.mox" to usbmanager.mox_TEST
And it still crashed.

The crash I'm referring to is when I have my cell phone (Samsung Note 3) plugged in to my Win7 computer by USB, and I try to Import into Lightroom. At the time I click Library->Import and the directory/file browser comes up, the program locks up and then crashes. 100% repeatable.
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Steve Sprengel, Champion

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The important thing is what module is it crashing in after renaming the module plug-in named in the first crash report.

If it's still listing the renamed plug-in in the crash report then move the plug-in somewhere else outside of the LR folders. And make sure LR is not running when you're doing the rename or move.
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StR St-Ranger

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This reply was created from a merged topic originally titled "Import photos" opens a device, if one is attached. Sometimes resulting in a cras....

"Import photos" opens a device, if one is attached. Sometimes resulting in a crash.

In detail:
Windows 7 Pro, 32 Bit.
When one clicks on "Import photos" in the Library module (this is present in 3.x, 4.x, and I've tested up to 5.6), if a device is attached, that is the default choice for the location. This is a bad, non-ergonomic choice for some people, and there is no option to change that default.
There are two problems with that:
1. If a cell phone is attached via USB and is busy doing something else, LR cannot read the file system, and that results in LR hanging for a while, and then LR crashing (closing).
2. My (and for some other people) workflow is to copy photos to an HDD first within the OS, and then import them into LR. This is much faster, especially if previews are generated. If no device is attached or SD card is inserted, LR comes to my last place of import, and that's very convenient. If a phone is attached or an SD card is inserted, LR goes to that location, and then, to open my regular location, I need to go through the directory tree, which is very non-ergonomic.
I understand that some people import straight from the devices/cards, but this should be made configurable for others.
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Steve Sprengel, Champion

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If you are copying your photos via an OS utility, then wanting to import from there, open LR, select Library, then drag-and-drop the folder you want to import onto Library's central area, either the thumbnail grid or the Loup view. This will start an Import operation with that folder selected. Hopefully then it won't get stuck.

You would also want to have LR configured NOT to automatically start when a card is inserted in LR Preferences.
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Steven Gahr

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This reply was created from a merged topic originally titled lightroom 4 has stopped working message on folder synch..

I recently upgraded and installed LR 4.3 on my Windows7 x64 system. I had one instance where LR stopped working on a folder synchronize. I installed the LR 4.4 upgrade, and again had an instance where LR quit working on folder synch. Got the following error description in event viewer. Same exception code for both crashes.

Faulting application name: lightroom.exe, version: 4.4.0.11, time stamp: 0x514b016c
Faulting module name: wpdmanager.mox, version: 0.0.0.0, time stamp: 0x48a324a9
Exception code: 0xc0000005
Fault offset: 0x000000000001f885
Faulting process id: 0xb38
Faulting application start time: 0x01ce31b7bfdebfc3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\moxplugins\wpdmanager.mox
Report Id: 18174351-9dab-11e2-beb1-70f395029ef7
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Kyle B

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This reply was created from a merged topic originally titled LR 5.6 crashing.

Hi .. I upgraded to 5.6 a month or two ago and had no issues until today.

I was adding a folder to my inventory when it just stopped immediately (and consistently) right after selecting the newly created folder. To be clear, I create the folder, populate it from the camera, and then add it, using the new folder add feature. The app pauses then crashes with the information here: from Windows 7 Ulitmate SP1

Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.6.0.10
Application Timestamp: 53ce7bf8
Fault Module Name: wpdmanager.mox
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48a324a9
Exception Code: c0000005
Exception Offset: 000000000001f885
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 3a95
Additional Information 2: 3a95dbaa5d5dcf7b9bc4dca71058dc3f
Additional Information 3: 0e04
Additional Information 4: 0e04d756f8574f43dd4e96ab3d74614f

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linki...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help appreciated ..

K.
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Rikk Flohr, Official Rep

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Official Response
This was fixed in the CC 2015.1 / 6.1 Update.
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Daniel Pots

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Not for me, just updated to newest CC and tried to import from my android phone (xperia Z3 compact, android 5). Still lightroom freezes in import dialog.
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Rikk Flohr, Official Rep

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Go to Help>System Info and give us your Lightroom version and build number please:
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Daniel Pots

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I should mention that it does not crash but not responding. It's responds again when unplugging the phone.

Lightroom version: CC 2015.1 [ 1025654 ]
License: Creative Cloud
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
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Zavod

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Nope, still crashes if I Import while my Samsung Note 3 is plugged in.
(I click "Import", try to select a non-Note3 folder, and LR locks up.)

LR 6.1.1