Lightroom: 4.1 and 4.0 and video files

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  • Updated 6 years ago
  • (Edited)
Using Lightroom 4.1 on a Windows 7 PC does have a problem with video files (mov and avi). Only the the time stamp is being shown. Disabling of OpenGL did not make a difference and the newest version of quicktime is installed. That problem was already in 4.0.
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Torsten Porwol

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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are you referring to metadata not being shown? or the video files themselves?
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David Cintron

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Can't import any video files using 4.1RC was able to in 4.0. running in win 7 quad core 4G memory
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Torsten Porwol

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I can verify this - I cannot import video files (mov from an apple iphone) into 4.1. I did use 3.6 earlier and imported the library with 4.0 before migration to 4.1.
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Becky Sowada, Adobe Employee

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We've had reports that some of the files necessary for working with video get trapped by virus checking software when you install Lightroom. Check your virus checking software to see if that was the case. If it is, then either mark the files as safe, or uninstall Lightroom 4.1, turn off virus checking, and re-install.

If you have DivX software installed, that is causing a conflict with Lightroom and video. The specific DivX module I've heard about is "DivX Plus Code pack". Try disabling that and see if the video files can be imported into Lightroom.
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Torsten Porwol

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I did follow your advice but it did not solve the problem. The virus scanner was disabled and the software was removed and then re installed. I get hangs importing video files and running help-system info results in a hang as well. Its a DELL Latitude E6320. Microsoft Windows 7 Enterprise Version 6.1.7601 Service pack 1.0
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Becky Sowada, Adobe Employee

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Torsten, I'll contact you privately to obtain a sample video file.