Lightroom: Web FTP connection not working

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  • Updated 7 years ago
  • (Edited)
I'm using Lightroom 3 to upload photos to my website. I haven't had a problem until the last month or so. I start the upload and it looks fine until the end when is says it lost connection to the server. I have contacted my website host and reset everything and still I can't connect. I have reset my FTP Port and transfer mode over and over. Used every possible connection series and still nothing. Does any one know if I need to reinstall or what else can I do? I've updated my website several times in the past easily. Now I can't. Any thoughts???
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Jason Juhlin

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  • frustrated & anxious

Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using SFTP? Can you connect and upload using a different FTP client?
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Jason Juhlin

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I guess I should have replied in this box. Sorry about that.
I started with the SFTP with no problems. Then after my problems started I could not use either SFTP or FTP.
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Jason Juhlin

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I started with the SFTP with no problems. Then after my problems started I could not use either SFTP or FTP.
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Becky Sowada, Adobe Employee

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Are you able to connect to your server directly through the OS? What happens if you connect via the OS, then try the upload from LR?
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Jason Juhlin

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If I understand your comment, this is what I have been doing and can not do now. It goes through the whole process of the upload:
1. Checking FTP connection Settings
2. Begins upload by exporting the information
3. Building Web gallery
During this "Building Web Gallery" process, the following always appears after many minutes: "An error occurred sending the file: Connection to the server failed."
I used to do this exact process on a weekly basis, then it just stopped working.
I have talked with my server host and they say everything is fine on their end. So, it must be Lightroom 3.
Any other thoughts?
Thanks!!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try connecting and uploading through the OS as Becky asked?
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Jason Juhlin

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I guess I am not educated as to what OS means. I simply follow the instructions as specified in Lightroom 3.
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Becky Sowada, Adobe Employee

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OS = Operating System. Put another way, can you connect to your FTP server through Windows or Mac OS directly? If you can't, then the problem is not in Lightroom, it is something in your system or on the FTP server. If you can connect directly through Windows/Mac OS, try making that connection, then try the LIghtroom upload again.
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Becky Sowada, Adobe Employee

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Jason, another thing to try:

1. From the Web module in Lightroom, click Export instead of Upload.
2. Save the gallery to a location you can find easily (like your desktop).
3. Manually copy the gallery from its saved location to your FTP server.

Let me know if that succeeds. If it fails, does it fail on a specific file?
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Jason Juhlin

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Does anyone have any information on why Lightroom would not be able to connect to a server when exporting from the WEB module? Would I lose the information I have in Lightroom if I were to reinstall the program? It worked once I don't know why it would stop working.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try any of the steps that Becky suggested to try and solve your problem?
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Jason Juhlin

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I have been able to do that, but it still doesn't solve my problem of Lightroom not being able to connect to the server. The Web Building program runs the whole way through the building process then is says it can not establish a connection. I don't want to have to manually update my website when Lightroom offers an easy, less time consuming option with the web builder. Although, I have wasted days of my life trying to figure this out.
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Jason Juhlin

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Lightroom runs the "checking ftp setting" before it starts upload. It starts the upload process then stops after the whole building website process is just about done.