Lightroom: Lightroom 3 freezes computer screen

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  • Updated 8 years ago
  • (Edited)
Lightroom 3 - Computer screen frozen 3 times, re-started 3 times, last time when opening lightroom screen says it is already running but it is not. Checked task manager and this shows nothing running. Unable to get into lightroom at all. Please advise.
new computer 6core 3930
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michael bullimore

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  • frustrated and confused

Posted 8 years ago

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jdv, Champion

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Sounds like bad hardware. You can try starting Lr from a test account, to rule out something user or catalogue specific.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would also venture to guess some low level driver, like a video card driver, being out of date.

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver.