Lightroom 3.6 shuts down and will not re-open.

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Lightroom 3.6, Windows 7-64 8mg ram...Program shuts down for any random reason, e.g. Importing, cropping, aspect, angle etc. and I receive “A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY, WINDOWS WILL CLOSE THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE”. At this point I can’t re-open LR, I receive the same message. I have opened the Lightroom files and removed the Preference file and it makes no difference, I still get the same message. I have un-installed and reinstalled and still get the same message. At this point the program will not open at all; I have a completely useless piece of software. Can anyone help!
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anthony difebbo

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  • Jay

Posted 6 years ago

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jdv, Champion

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The underlying cause is almost certainly hardware related. You have a bad section of memory, likely. The "Reliability" app in Windows 7 will allow you to see the real crash details.

Why can't you start Lr again? What message do you get? My assumption is that it is running into the catalogue ".lock" file, which is located in the same directory as your catalogue file.
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anthony difebbo

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I've never had any problem like this with any other software I use on this computer. The problem also seems to be intermittent, this has happened 5 times now over the last week or more. I uninstall and reinstall, pull the preference file out, trash it, and then try to open LR. Sometimes it opens and works for and hour or more and then in the middle of working I get the same message...A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY, WINDOWS WILL CLOSE THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. I go through the same procedure as above stated, and then it might not open up for days.
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jdv, Champion

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The problem also seems to be intermittent, this has happened 5 times now over the last week or more.


This is even more evidence that it is hardware related. You have bad memory, or some other sort of hardware issue. Maybe an overheating issue.

Lr may be the only app you use that exercises whatever is failing. The fact is that most apps don't even come close to requesting the sorts of resources Lr requests.

You need to make sure you are doing regular backups. Every time the app fails in this manner there is a risk the catalogue will corrupt.

It does nothing to reinstall over and over. If you are unable to restart the app, it is because of how the app was forcefully exited, and there is almost certainly a solution there.

If you look in the "reliability" section of the OS you will probably find all the relevant crashlogs. Start there if you want to dig into this. Even if this was some intermittent software only problem, the message you post is too generic to be of any help.
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anthony difebbo

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Thanks for getting back to me. This morning when I tried to open the program, it opened , no problem. I wanted to see what would happen, so I did nothing on it, I just minimized it and let it sit there. About an hour later I saw the windows error message come up and had to shut it down.
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jdv, Champion

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At this point you need to use the tools your OS provides to find out where the crash occurred.