Lightroom 3.6 (64 bit MacOS) freezes upon Quit

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  • Updated 7 years ago
Adobe Lightroom 3.6 (64 bit) for MacOS freezes when quitting, after browsing through many raw Nikon picture files. The problem is 100% reproducible: When looking at pictures, if you press right arrow to see the next picture while the "Loading.." message is still present, the "Loading..." message will then never go away. After this, when selecting Quit from the Lightroom menu, the application will freeze. The only way to proceed is to Force Quit. This problem is new and was introduced with the 3.6 update.
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Gunnar Helliesen

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Posted 7 years ago

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Ian Phillips

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I have the same problem. I updated to 3.6 a week ago and just started getting this problem today, Sunday 12-Feb-12. As Gunnar says, it is reproducible - it has now happened twice in succession in the space of an hour. I use one catalog with just over 15,000 photos (almost all Nikon RAW). The catalog is integrity tested and backed up every time I quit Lightroom.

My setup is iMac 24" (2009); Intel Core 2 Duo, 2.66 GHz; 4 GB RAM; NVIDIA GeForce 9400 plus a second monitor. I'm running OSX10.5.8 (for compatibility with an old printer).

Adobe, please respond to this soon: my trusty Lightroom has been fine since 2010!
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Gunnar Helliesen

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Hi Ian,

Sorry to hear you have the same problem, but also almost relieved to hear it's not just me. I forgot to list my system specs; I have a late 2010 MacBook Air 13", 2.13 GHz Core 2 Duo with 4 GB of RAM and MacOS 10.7.2.

I also backup and integrity check the catalog every time Lightroom prompts, which I believe is once a week in my case.
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Ian Phillips

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Hi Gunnar,

Hard to believe there's only two of us; perhaps more will post...

One side-effect of the 'freeze/force quit' is that all the NEF file creation dates in the Finder have been set to four dashes; the sidecar XMP files are correct. Problem has some old discussion on Apple Support forums but no real resolution (lots of posts seem confused about EXIF data versus what the Finder does).

Sigh... :(
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Julie Kmoch, Sr. Development Manager

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Official Response
Gunnar and Ian, unfortunately I think the best course of action is for you to downgrade to Lightroom 3.5. There was a bug that slipped out in 3.6 that we believe very few systems are susceptible to, but clearly you are hitting it.

The other option is to be patient when advancing through images in Develop and waiting until the "Loading..." message has cleared before moving to the next one, but that may not be reasonable for you.

I would recommend the following:

1. First, clear your Camera Raw cache to make sure any images it got hung up on didn't leave bad cache data around. From the Preferences menu, choose the File Handling tab, then hit the Purge Cache button in the lower right corner. (The cache will rebuild itself as you continue working with the app.)

2. Download Lr 3.5 from here: http://www.adobe.com/support/download...

3. Delete Lr 3.6 from your Applications folder.

4. Install the 3.5 build that you just downloaded. It will work fine with your existing catalog.

Even if you choose to stick with 3.6 and "being patient", I would recommend purging your Camera Raw cache first to avoid further hangs. Our apologies that this one slipped out into the wild.
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Ian Phillips

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Julie,

Thanks a lot for the detailed response.

I have avoided using the arrow key since my first post and not experienced another freeze, so your 'patience' workaround appears sound. Coincidentally I have just started working through Martin Evening's book and followed his suggestion to increase the Camera Raw cache to 50gb; I purged the cache at the same time. Images now load faster, so the next step is to try the arrow key again and see what happens...

Thanks again,

Ian.
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Gunnar Helliesen

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Julie,

Thank you for the response! As a customer, it feels very reassuring when a company takes bug reports seriously and even finds the time to post a response. It's much appreciated.

Clearing the raw cache seems to have made LR more responsive for me, although that's just a subjective feeling. I'm going to try to go the patient route for now, depending on how long until 3.7 is out, hopefully fixing this issue. I haven't had any more hangs, but like Ian I've been very careful when using the right arrow.

Thank you!
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Neil Connolly

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I have been using Lightroom 3.6 for a while now, and it repeatedly freezes and has crashed at times. I also often get an error message "An unknown error has occurred". Over the past few days, it has become almost unusable, because it is almost constantly freezing up. I am using Windows Professional 32 bit on a Dell computer.

This reply was created from a merged topic originally titled
Lightroom 3.6 Freezing.
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Shelley Tholen

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I have never had trouble with lightroom 3 before. I recently upgraded to 3.6. and it just crashed. It says that it quit working. I have got to have it up and running again. I have a lot of pictures that I need to finish editing. I cannot get into lightroom at all. Another problem I am having, is that where I save with a preset to burn to a cd, this option isn't available. What's going on and please, please fix the problem?