Lightroom 3.6 (64 bit MacOS) freezes upon Quit

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  • Problem
  • Updated 6 years ago
Adobe Lightroom 3.6 (64 bit) for MacOS freezes when quitting, after browsing through many raw Nikon picture files. The problem is 100% reproducible: When looking at pictures, if you press right arrow to see the next picture while the "Loading.." message is still present, the "Loading..." message will then never go away. After this, when selecting Quit from the Lightroom menu, the application will freeze. The only way to proceed is to Force Quit. This problem is new and was introduced with the 3.6 update.
Photo of Gunnar Helliesen

Gunnar Helliesen

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Posted 6 years ago

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Photo of Julie Kmoch

Julie Kmoch, Sr. Development Manager

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Official Response
Gunnar and Ian, unfortunately I think the best course of action is for you to downgrade to Lightroom 3.5. There was a bug that slipped out in 3.6 that we believe very few systems are susceptible to, but clearly you are hitting it.

The other option is to be patient when advancing through images in Develop and waiting until the "Loading..." message has cleared before moving to the next one, but that may not be reasonable for you.

I would recommend the following:

1. First, clear your Camera Raw cache to make sure any images it got hung up on didn't leave bad cache data around. From the Preferences menu, choose the File Handling tab, then hit the Purge Cache button in the lower right corner. (The cache will rebuild itself as you continue working with the app.)

2. Download Lr 3.5 from here: http://www.adobe.com/support/download...

3. Delete Lr 3.6 from your Applications folder.

4. Install the 3.5 build that you just downloaded. It will work fine with your existing catalog.

Even if you choose to stick with 3.6 and "being patient", I would recommend purging your Camera Raw cache first to avoid further hangs. Our apologies that this one slipped out into the wild.