Lightroom: 3.5 Slideshow gives error: Cannot create the encoder instance, h264OutVideoNew failed. error: h264OutVideoChkSettings

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  • Updated 8 years ago
  • Solved
  • (Edited)
I have a problem I am using Lightroom 3.5 and started to have a problem with the slideshow component.
I get the following error:
Log (3)
Cannot create the encoder instance, h264OutVideoNew failed.
error: h264OutVideoChkSettings - no library function available
error: No encoder library could be found!

Thanks for any help you can provide!
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Alfred Moreno

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Posted 8 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you using?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It sounds like a required DLL/Framwork is missing. I'd try reinstalling to get all the needed components installed correctly.
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Adrianne Munz

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This same thing is happening to me! What would you reinstall? Lightroom or some Operating Software?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Lightroom.
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Adrianne Munz

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Do I just re download it from Adobe?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. Or install from your install disks.
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Adrianne Munz

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That didn't work :/
Any other suggestions?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/Version are you on? Are you on Mac or windows?
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Adrianne Munz

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Mac OS X Version 10.6.8
Haven't upgraded to Lion yet..
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Alfred Moreno

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The issue is not the OS. The slideshow builder was working until a week ago, and then the error occurred.
Thanks, Any thoughts?
Lamtep
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Adrianne Munz

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Still happening to me..
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TinaC, Tier 3 support engineer

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did you make any changes to the computer? Update the video card driver?
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Alfred Moreno

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Nothing
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Alfred Moreno

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No Changes to the computer.
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TinaC, Tier 3 support engineer

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I have several questions...

-- Exactly when does the error occur?
-- Are you using a collection of images? Try just a selection of images.
-- Use a Lightroom template (or a different one).
-- Try with one photo, one that you haven't used yet
-- Create a new catalog on an internal drive and import one image and try with that image.
-- Repair disk permisssions in Applications > Utilities > Disk Utilities
-- Remove the preference file: com.adobe.Lightroom3.plist file, located in [user name]/Library/Preferences
-- If you're using music, try it without music.
-- I'd try turning off all the options in the Playback panel, and seeing if the error still occurs.

-tina
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Adrianne Munz

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-The error occurs when you try to export the video. You can view it on Lightroom all you want, but won't be able to export it to burn onto a DVD.

I will try those suggestions though! Thanks so much
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Adrianne Munz

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I just repaired the disk permissions, that didn't work... Neither does only using two images instead of 60. When I've tried to delete the preference file it messed up my entire catalog. Why does that happen?
And I tried turning off all of the options in the Playback panel and it still occurred!
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Alfred Moreno

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Adrianne,
I was going to start trying the lot. It seems that there is a problem with the program,
But the thing is it was working a couple of weeks ago.
Everrything seems to be going well until you try to export and then the error

"Cannot create the encoder instance, h264OutVideoNew failed.
error: h264OutVideoChkSettings - no library function available
error: No encoder library could be found!"

What does encoder library couldn't be found???
What is missing or path is corrupted?
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Adrianne Munz

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I also took it into the Apple Store and the guy at the Genius Bar said that h264 is the most common video codec and all of mine were there and in the right place... sooo not sure what's going on
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JOHN MACKENZIE

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I am having the same problem. Help!
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Alfred Moreno

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Where do do from here?
Thanks
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TinaC, Tier 3 support engineer

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Did anyone try a new catalog?
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Becky Sowada, Adobe Employee

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Which video preset are you using when you export?
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JOHN MACKENZIE

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Tried new catalog, tried several video presets. still the same problem
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Alfred Moreno

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Same here!
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Neil Norman

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I'm experiencing the same problem as Alfred, only I'm running Lion.