Lightroom: Opening a catalog crashes Lightroom (Catalog is named with image file - e.g. IMG_2059.jpg.lrcat)

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  • Updated 2 years ago
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  • (Edited)
Lightroom 3.4.1 64 bit has stopped working, running Win 7. It try to open a file and then crashes. I've deleted the preference file, reinstalled and even tryed to run the 32 bit version, but no luck. Any ideas. The 800 service is only available until 5PDT and when you can call before 7EDT and you have to wait, there is no support there after you get through level one support. I'm really not happy. Any ideas?
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Tom Wiggins

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Posted 8 years ago

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Victoria Bampton - Lightroom Queen, Champion

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Hi Tom

When you say you're trying to open a file, can you please confirm whether that's a catalog that you're trying to open, or whether you open a catalog ok but can't import images into it?

If it's the catalog that you can't open, can you please hold down the Ctrl key while starting Lightroom and see if you can start a new catalog somewhere? We just need to exclude a few possibilities.

Also, do you remember what you were doing when it last was working? Did it close cleanly last time you used it?
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Tom Wiggins

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Hi Victoria:
Yes the file is a catalog. Tried the Ctrl key while starting Lightroom, same result. With or without CTRL key it trys to open the same catalog. The name of the catalog is the last file I was working. I do think it had trouble closing, but not for sure. Thanks
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Victoria Bampton - Lightroom Queen, Champion

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The Ctrl key should bring up a dialog that asks you which catalog to open, and has a 'create new catalog' button. Are you not seeing that dialog?

What's the name of the last catalog it tries to open? It doesn't have an odd file extension in the name, such as IMG_2059.jpg.lrcat, does it?
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Geoff Walker, Champion

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Victoria Bampton - Lightroom Queen, Champion

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You around for a bit Geoff? If so, I'll leave Tom in your capable hands as I'm off to bed. The wonders of international support!
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Geoff Walker, Champion

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Yep, I'll be around for a bit - it's Sunday am here!!
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Victoria Bampton - Lightroom Queen, Champion

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Thanks Geoff, I'll check in in the morning.
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Tom Wiggins

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Geoff: Looked through the link you provied. I guess I need to get the preferences file redone. However, I have not located the folder in Lightroom. I am using Win 7, where is the file located? Thank you.
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Beat Gossweiler

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Tom,

See this post on how to rename your preferences file on Win7.

Beat
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Tom Wiggins

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Catalog name is _5195818.ORF.Ircat. to answer Victoria's question.
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Geoff Walker, Champion

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Yep, that's the issue. Follow Beat's link.............
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Tom Wiggins

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Thank You The problem is solved! You guys are great!
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Beat Gossweiler

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Thanks for reporting back, glad it worked out for you. And now remember: When creating a new catalog, you want to enter a new catalog name (which will be a folder name containing a catalog of the same name) in the "Name" field. The problem you had was created by pointing to an existing .ORF file instead of entering a new name.

Beat
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Geoff Walker, Champion

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Thanks Tom for reporting back - that little trap has caught a few players!!
Now just Enjoy LR!!
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Tom Wiggins

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Geoff and Beat once again thank you. I think I understand your instruction about the catalog name. I imported a few files never created a catalog to the best of my knowledge.
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Geoff Walker, Champion

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Tom, if you search for files ending in .lrcat you will find the Catalog files. There will be two (with LR closed) one xxxxxx.lrcat and one xxxxxPreviews.lrdata, these are the catalog and the previews for your files so you can see them and adjustments.
You may just be able to change the name of both the cat and preview files from xxxxxx (the funny ORF name you have) to something like tomscatalog.lrcat and tomscatalogPreviews.lrdata then double click the .lrcat file to open Lightroom.
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Beat Gossweiler

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Sorry to intervene here, Geoff. But I think we should first establish what catalog(-name) Tom has in use right now. Because I don't believe that the xxxx.ORF.lrcat would be a legitimate catalog anyway.

@Tom:
Can you please confirm what catalog(-name) you're using right now? You can see this information by selecting Edit -> Catalog Settings -> General Tab.

Thanks,
Beat
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Rob Cole

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Adobe: consider adding a check for this condition - doncha think?
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Beat Gossweiler

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I've filed it as a bug 4 months ago.

Beat
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I sent a note to the team to handle this more gracefully. It does seem like a condition to guard against.
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Dan Tull, Employee

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I think this was fixed internally. I filed it after seeing the post about it a few months ago. Beat's, possibly. Or I noticed somebody else had filed it. Anyway, I'm pretty sure it's fixed internally.
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Dan Tull, Employee

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Correction. It wasn't fixed yet, but there's an open bug for it and it shouldn't be too hard to get fixed.
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Beat Gossweiler

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Thanks, Dan! Considering the number of users getting caught by this problem and the fact that LR is not startable anymore afterwards should justify a quite high priority on this bug.

Beat
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Tom Wiggins

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Beat:
The catalog name is Lightroom 3 Catalog. Ircat. The ORF is a file extension for Olympus RAW files, not sure how the name catalog file name became corrupted.
Thanks again everyone, I'm up and running.
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Beat Gossweiler

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Great, then there is no more action needed!

Enjoy LR!

Beat
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Tom Wiggins

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Thank you you all again
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Per Dan Tull's comment, I marked this topic as acknowledged (and added bug metadata to the topic) so that we make error checking on this more robust in the future.

The solution to the problem is here if you encounter it.

Thanks everyone for your help on reporting this one and providing the workaround/solution.
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LRuserXY

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When creating a new catalog and accidentally selecting an existing file in the "Create Folder With new Catalog" dialog, a question (apparently from the operating system) appears "file... already exists, do you want to replace it?". If you answer yes, LR immediately crashes with the windows problem signature "AppName: lightroom.exe AppVer: 3.4.1.10 ModName: msvcr100.dll ModVer: 10.0.30319.1 Offset: 0008d635".

Then at each new start, LR crashes with the same error. Even holding down the Alt key does not work anymore - LR crashes before the catalog choice is displayed. Apparently LR tries every time to create a directory with the same name as the existing file, which fails and leads to a crash.

The only two ways to get LR working again is a) to delete (or edit) the preferences file in which the previously openened catalog is stored, or b) rename or delete the file that was selected before (and after starting and stopping LR, delete the most likely unwanted catalog directory which LR creates then).

Windows XP SP3 32 Bit, BTW: Same in LR 3.5RC.

This reply was created from a merged topic originally titled
Lightroom 3.4.1 crashes on start after accidentally selecting a file for a new catalog folder.
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LRuserXY

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Sorry, I searched and looked at the "similar topics" suggestions when posting, but this problem did not show up for some reason. Thank you for merging :-)
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Doug Rose

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I am having the exact problem except I am using Lightroom 3.6 64 bit running Win 8.1 Try to open it up and then crashes. I'm really not happy. Any ideas?
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Victoria Bampton - Lightroom Queen, Champion

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Yes, you've created a catalog with the same name as an existing file. Read the post at the top of the page, where Jeffrey links to the solution here: http://forums.adobe.com/message/36714...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue is fixed in Lightroom 4 and later.