Lightroom: Opening a catalog crashes Lightroom (Catalog is named with image file - e.g. IMG_2059.jpg.lrcat)

  • 5
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Lightroom 3.4.1 64 bit has stopped working, running Win 7. It try to open a file and then crashes. I've deleted the preference file, reinstalled and even tryed to run the 32 bit version, but no luck. Any ideas. The 800 service is only available until 5PDT and when you can call before 7EDT and you have to wait, there is no support there after you get through level one support. I'm really not happy. Any ideas?
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Tom Wiggins

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  • frustrated

Posted 7 years ago

  • 5
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Per Dan Tull's comment, I marked this topic as acknowledged (and added bug metadata to the topic) so that we make error checking on this more robust in the future.

The solution to the problem is here if you encounter it.

Thanks everyone for your help on reporting this one and providing the workaround/solution.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14099 Posts
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Official Response
This issue is fixed in Lightroom 4 and later.