Lightroom 5: Crashing Mac on Image Import

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  • Updated 4 years ago
  • (Edited)
Lightroom 5 - Creative App - crashes my Mac OS Yosemite 10.10.1 on trying to import raw files - from both CF and SD cards - worked fine until today - no problems before then and nothing apparently changed

I have MAC crash reports
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Gary Weightman

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Posted 4 years ago

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Gary Weightman

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Further to the above, now even trying to reinstall Lightoom causes my Mac to crash
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you saying the entire computer is crashing? A system crash, hang or freeze requiring a computer restart usually means a low level failure such as a driver (video card driver, etc), failing/damage hard disk, damaged OS installation, or failing hardware (hard disk, video card, etc).
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Gary Weightman

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The entire computer is crashing.

It only happens when I have tried to use Lightroom , which I had been without trouble I've tried uninstalling and reinstalling but even trying to reinstall Lightroom causes an instant crash.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You may only be seeing it with Lightroom, but it is still indicative of something wrong at a much lower level (failing hardware or damaged OS). I would suggest a trip to the Apple store for diagnostics.
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Gary Weightman

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I was coming to that conclusion as well - thanks to for confirming it