Lightroom: Can't move files to the trash "Volume does not support trash" error on MacOS 10.10 Yosemite

  • 2
  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
Please help me return LR to its former functionality (worked for years!) so I can move files to the trash. Instead, this message pops up: "the photos are on a volume does not support Trash". I've been in touch with Rob Sylvan at KelbyOne who helped me with a series of suggested steps but nothing has helped. So I turn to you. Would you like the list of steps?

MAC OS X.X
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes

Posted 3 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
What kind of volume are you using? Normally that message is an OS error telling the application that the volume really can't support trash.
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
I'm using an external drive that has always supported trash. Lightroom is on the hard drive.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
What format is that external drive using?
There has to be some reason that the OS is telling Lightroom that the volume does not support trash.
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
Mac OS Extended (Journaled)
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
Ok, that really shouldn't be giving that error.
The Lightroom team will have to investigate and see if they can reproduce the error, and then see why the OS might be returning it.
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
Much appreciated. Look forward to a solution.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4136 Posts
  • 1476 Reply Likes
Can you please list the steps you've tried so far?

Often something as simple as trashing something on the same drive (e.g. an empty folder) can solve it.
Photo of Richard Lynch

Richard Lynch

  • 3 Posts
  • 1 Reply Like
Deleting an newly empty folder on the external drive worked for me, and restored normal functionality. I'm using an external drive that always supported trash, until recent deletions a week ago emptied that folder, and the "does not support trash" error message started. Now it is back to normal. Thanks Victoria! ;)
Photo of Esther Beaton

Esther Beaton

  • 3 Posts
  • 1 Reply Like

Thank you, thank you! This problem has been bugging me for last month or so and had never happened in all the years past.

The solution was so incredibly simple. On my external drive, I created a folder, left it empty, named it ‘test folder’. Then deleted it by hitting the Trash icon. 

Went back to Lightroom and deleted an image. Looked in the Trash folder. Voila! The deleted image is there as well as the previous one which had not shown up in Trash previously. 

Genius Victoria!


Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
yes, tried them both. no luck. here's my list of steps tried so far. Thanks so much for participating in solving this problem (fingers xed!)
1.
- Create a folder in the external drive
- Then commmand-delete to move that folder to trash.
- Go back to Lightroom and try deleting those files again.

2.
1. Create a Folder anywhere in Lightroom. (On the affected EHD)
2. Select "Show in Finder" in LR. (Verify the folder creation)
3. Delete the folder in Lightroom. (Notice that the folder deletes from LR, but not the Finder.)
4. Delete the folder in the Finder. (Command⌘+Delete)
5. Return to LR.
6. Delete photo(s) as desired.

The workaround will/should stick until a restart is performed.

3. Replace the Lightroom preference file:
http://lightroomers.com/replacing-the...

4.
1. Macintosh HD>>Library>>Application Support>>Adobe
2. Right click on "Adobe" folder, choose "Get Info".
3. In "Sharing and Permissions" section, add your user account if it is not already listed.
4. Change permissions to "read and write"
5. Click the gear icon at the bottom and choose "apply to enclosed items."
6. Close info window

1. Return to finder, click "Go" menu and type "~/Library
2. Find the "Adobe" folder and repeat steps 2-6 above
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
I wonder is there's an issue with user account.

Try creating a new Admin user account and try the troubleshooting steps again from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
If user account is the issue, would troubleshooting be necessary? LR would just work as it always did till this started recently.
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
Set up new user account, ran through the 4 trouble shooting steps above, and no success. One change - the option to delete the image permanently from the disc was not offered. where to from here?
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
I appreciated Adobe phoning to resolve this problem - unfortunately, I was out shoveling snow. In calling the general number left in the message, I struggled through 2 departments and now on hold for more than 30 minutes. Can't wait any longer. Please arrange a time for you to call via email. Many thanks, J
Photo of lgphoto

lgphoto

  • 4 Posts
  • 1 Reply Like
I'm having the exact same problem. Since version 1 of LR I have always been able to delete files from the catalog that are on an external drive and have them end up in the Finder trash for permanent deletion later. Now I get the message that my only option is to permanently delete them right away from the external drive.

I'm running 10.10.2 and using LR 5.7. See attached screen shots.
Photo of lgphoto

lgphoto

  • 4 Posts
  • 1 Reply Like
Here's the next pop-up window I get when trying to delete files on an external drive after I choose Delete from Disk in the above post image.
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
Finally, a resolution. Since photos on the Hard Drive (but not on the external) could be trashed within LR5, I reformatted the external disk (again with Mac OS Extended (Journaled)) and copied the data back; at first, I could not move photos to the trash, but after creating, then deleting a folder on the disk, LR5 is trashing again. A mystery, but it works.
Photo of Joan Ryder

Joan Ryder

  • 5 Posts
  • 0 Reply Likes
Judith. THANK YOU. I was having the same problem and it had only started recently. I added a dummy folder to the external hard drive (My Images). Sent it to Trash. Went back to Lightroom 5 CC and Voila! I could finally delete the offending images from Lightroom and from the Disk. Thank you everyone! Is this a Lightoom problem or a Mac problem, please?
Photo of lgphoto

lgphoto

  • 4 Posts
  • 1 Reply Like
Judith, were you getting the same error messages as the ones I posted above? I don't want to waste time reformatting disks when it isn't even sure if that is what fixed it for you. So before I start a new thread I wanted to check to be sure you were having the exact same problem as I am now. Thanks.
Photo of Joel

Joel

  • 2 Posts
  • 0 Reply Likes
That fixed the issue for me! Thank you Judith!
Photo of Judith Crawley

Judith Crawley

  • 12 Posts
  • 2 Reply Likes
yes, I went through all the steps listed above and nothing worked until I reformatted the external drive, copied back the data, then made /deleted a folder from that drive. Has continued without a hitch. Good luck.
Photo of Richard Lynch

Richard Lynch

  • 3 Posts
  • 1 Reply Like
Repeating (a buried post) for ease of access.

Deleting an newly empty folder on the external drive worked for me, and restored normal functionality. I'm using an external drive that always supported trash, until recent deletions a week ago emptied that folder, and the "does not support trash" error message started. Now it is back to normal. Thanks Victoria! ;)
Photo of lgphoto

lgphoto

  • 4 Posts
  • 1 Reply Like
Yippee! Thanks to Joan Ryder I didn't even have to reformat the disk. All I did was open the drive folder, add a new folder and immediately delete it and now LR is sending those files directly to the finder trash. So happy, thank you!