Lightroom4 import error message(bug?)

  • 1
  • Problem
  • Updated 7 years ago
every time that I try to import files to lightroom 4 I get an error message forcing me to click either "change to.." (->doesn't do anything) or "retry" (->imports a random number of images, before the message pops-up again). the cancel button is always greyed out.
here's a picture of the problem:
(error message is in german, sorry for that)
Photo of jan vehrenkamp

jan vehrenkamp

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  • frustrated

Posted 7 years ago

  • 1
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 510 Posts
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Are any of the files you're importing video files? If so, try quitting Lightroom, then go to Task Manager and look for any of the following processes:


Quit these processes (if they don't end on their own when you quit Lightroom), then restart Lightroom and try the import again.