Lightroom Web: Won't load images

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  • Question
  • Updated 4 weeks ago
  • (Edited)
I recently uploaded 30 images to the internet-based version of Lightroom. They upload just fine but they do not render. The preview is a cloud with an exclamation point in it. When I click on it, the main image is the same thing. When I go to the app on my phone, it does the same thing. With the message "The photo failed to load." Please help. The images are RAW from my canon 80d. No settings have changed with the camera.
Photo of Eric Portalez

Eric Portalez

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Posted 4 weeks ago

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Photo of Alex Dixon

Alex Dixon, Company Admin

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Eric -- it looks like there was an incident yesterday with our image renderers that's been resolved. Are you able to see the images now?
Photo of Eric Portalez

Eric Portalez

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Yes it seems like everything is running smoothly now thank you.