Lightroom Classic: Reviewing videos from iPhone forces reboot (win 8.1)

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
Upgraded LR yesterday to Classic CC 7.1.  Updated graphics driver to current version yesterday.

Today, I imported many tiny videos from iPhone.  Just trying to do a quick review of videos causes LR to become unresponsive.

After killing LR it won't restart unless I reboot.  No error message; just doesn't show catalog picking dialog and goes away.

After reboot LR restarts normally.

LR video has never seen robust enough to me but I've never had this problem until today.

Here's LR info:

Lightroom Classic version: 7.1 [ 1148620 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 8.1  - Business Edition
Version: 6.3.9600
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.5 GHz
Built-in memory: 16259.5 MB
Real memory available to Lightroom: 16259.5 MB
Real memory used by Lightroom: 1539.0 MB (9.4%)
Virtual memory used by Lightroom: 1431.4 MB
GDI objects count: 687
USER objects count: 2240
Process handles count: 1267
Memory cache size: 1622.0MB
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 356MB / 8129MB (4%)
Camera Raw real memory: 357MB / 16259MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor: Intel
Version: 3.3.0 - Build 10.18.14.4578
Renderer: Intel(R) HD Graphics 4600
LanguageVersion: 3.30 - Build 10.18.14.4578


Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\Calvin\Pictures\Lightroom\Lightroom6\Lightroom6-2.lrcat
Settings Folder: C:\Users\Calvin\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Any Filter
3) Canon Print Studio Pro
4) Canon Tether Plugin
5) Facebook
6) Flickr
7) jf Geocoding Support
8) jf Metadata Viewer
9) Nikon Tether Plugin

Config.lua flags:
AgView.disableDirect2D = true

Adapter #1: Vendor : 8086
    Device : 412
    Subsystem : 85341043
    Revision : 6
    Video Memory : 160
Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (High Definition Audio Device)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 4600
GL_SHADING_LANGUAGE_VERSION: 4.30 - Build 10.18.14.4578
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.3.0 - Build 10.18.14.4578
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_cl_event GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_INTEL_fragment_shader_ordering GL_ARB_fragment_shader_interlock GL_ARB_clip_control GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_compute_shader GL_ARB_vertex_attrib_binding GL_ARB_texture_view GL_ARB_fragment_layer_viewport GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_query_buffer_object GL_EXT_polygon_offset_clamp GL_ARB_debug_output GL_KHR_debug GL_ARB_arrays_of_arrays GL_ARB_texture_query_levels GL_ARB_invalidate_subdata GL_ARB_clear_buffer_object GL_ARB_texture_mirror_clamp_to_edge GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_ARB_robust_buffer_access_behavior GL_EXT_texture_sRGB_decode GL_ARB_copy_image GL_KHR_blend_equation_advanced GL_EXT_direct_state_access GL_ARB_stencil_texturing GL_ARB_texture_stencil8 GL_ARB_explicit_uniform_location
Photo of Calvin Hilton

Calvin Hilton

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Posted 4 months ago

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Photo of Arjun Haarith

Arjun Haarith, Employee

  • 80 Posts
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Hi Calvin,

Is this happening after the graphics driver has been updated ?
Can you try with GPU off ? 
Lightroom -> preferences -> Performance -> "Use graphics processor" (uncheck)

Thanks,
Arjun
Photo of Calvin Hilton

Calvin Hilton

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Arjun,

Graphics driver has been updated.  

I did that in an attempt to get GPU to stay on after update from LR CC 2015 to LR Classic.  Prior to LR Classic it would stay on but with Classic it won't stay on.

This same issue also broke import.

I've had other problems when I try to do anything with video.  Export multiple videos stops after exporting only some of the files.  Video playback often doesn't perform well enough to be usable.  I have not retried export since upgrading to Classic.

I'm currently considering adding 4k graphics card and monitor and hoping doing that will have side benefit of solving these video issues.

Thanks,

Calvin