Lightroom Update deleted all my presets!!!

  • 1
  • Problem
  • Updated 4 months ago
I recently updated my Lightroom CC app on IOS to version 4.2 & when it finished updating I found that all my photos & presets were deleted!!! This is extremely frustrating because I paid a lot of money for those presets & I need them to edit my pictures! Someone PLEASE HELP!! How do I get my presets back?!
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stephanie

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  • angry

Posted 4 months ago

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Rikk Flohr, Official Rep

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Stephanie,

I am sorry to hear about your issue. The usual cause for missing photos and presets is logging in with a different account. Many people have multiple Adobe IDs and it is easy to log in with the wrong ID. Is this possible in your case?

If you go to lightroom.adobe.com do you see your photos there?
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fredf

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Rikk, After reading your reply to this user's post, I went to lightroom.adobe.com just to see what it was you were referring to. I have almost 40,000 images in LR CC Classic, but I only see 51 at the site. ???
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Rikk Flohr, Official Rep

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How many do you have configured to sync from Lightroom Classic (Catalog Panel - All Synced Photos)?