Lightroom mobile: Ability to remember Adobe ID

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  • Updated 3 years ago
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I'm not sure the logic for why Lightroom (v5.6, Mac OS) signs me out of Lightroom Mobile but it is not something that I want to do. In order to sign back in again I need to lookup my strong Adobe ID password, which is annoying. If Lightroom Mobile really does have to sign me out, can it at least provide the option to remember my Adobe ID and password so that I can sign back in again quickly?
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Marcus Peaston

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Posted 3 years ago

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Steve Sprengel, Champion

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I am on Windows: if I start LR, sign into LR Mobile from the desktop app, then shut down LR, then restart it, and check, I am already signed into LR Mobile.

So my LR is remembering my credentials and reusing them without my having to put in a password every time I start LR.

What else happens between your shutting down LR and restarting it, again, and it needing the password? Are you restarting your computer, or at least hibernating it? Are there several hours or days between when you shut down LR and restart it?
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Steve Sprengel, Champion

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As an additional comment, it has been 9 hours or more since I last shut down LR and I started it up, again, just now, and it still logged into LR Mobile w/o me entering any credentials.

I haven't rebooted my computer, yet, though, and perhaps LR will forget the login when that happens. This is a desktop that is always on and only locked, but never hibernated or put to sleep, so if you're using a system that is more portable your experience may be different.

You're asking Adobe to make the LR Mobile login credentials more persistent, and I am finding that mine are, at least on my desktop when I don't reboot it, and I'm wondering what you're doing that is different, or more disruptive that is making LR forget the credentials.
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Marcus Peaston

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The issue, to the best of my memory, only occurs while Lightroom is still running. My Late-2013 MacBook Pro is very rarely shutdown or restarted, although it does certainly sleep quite a lot (wish I was too). I'm pretty sure I've only ever seen the issue when either waking the laptop from sleep or when switching back to my user account from my wife's, which again is likely after having woken it up. When this happens (assuming Lightroom isn't the selected application) the Lightroom icon in the Dock bounces periodically and when selecting Lightroom I get a message that I have been signed out of Lightroom Mobile. To get signed back into Lightroom Mobile I have to go through the normal selection of "Get started with Lightroom Mobile" in the Identity Plate, at which point the sign-on window appears and I have to enter my Adobe ID Password.

Again, I have no idea why Lightroom chooses to sign me out of Lightroom Mobile. It does not happen every time the computer is woken from sleep. If this is necessary then I only ask that a "Remember My Password" option be provided.
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Steve Sprengel, Champion

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Is LR still running when you put the computer to sleep? Is your wife also using LR or other CC product from her session, in other words, does CC login from over on her side?

Do things work any better if you actually shut down LR on your side rather than letting the computer go to sleep with it open?
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Marcus Peaston

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I can confirm that Lightroom, and Lightroom Mobile, is not operated by my wife. The Creative Cloud application is running on her account but it is not signed-on.

With respect to closing Lightroom before allowing the computer to go to sleep, it is possible that this helps but is clearly highly inconvenient. I cannot think of any other application that I use, be it Apple's own applications syncing with iCloud, or Microsoft's OneNote syncing with SkyDrive, where they arbitrarily sign me out of the cloud-based service. Again, if Lightroom Mobile really must do this (presumably there is logic in the code for this) then Lightroom should at least provide the option to remember my Username and Password. This does not seem to be unreasonable.