Lightroom: "The file appears to be unsupported or damages" after "Spot Removal"

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  • Updated 3 years ago
For quite some time I'm having the problem with LR5.7 that some file can't be exported.
After so trial and error I found out today, that this problem only turns up, when I've done
some "Spot Removal" on the photo. Without that, the photo can be exported without any problems.

In the past I successfully exported photos with "Spot Removal" but some time in the past something
happened (maybe an update), so that it's broken now.

OS: Windows 7
LR 5.7
Camera Raw 8.7
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Arandor Dunham

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  • frustrated

Posted 3 years ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Have you attempted a preference file reset to see if the problem goes away afterwards?

http://www.lightroomforums.net/showth...
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Arandor Dunham

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Hello Rikk,

I''ve tried the preference-reset but it didn't help.

But I found this:

http://feedback.photoshop.com/photosh...

and will now install LR 5.7.1 and see what happens.
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Arandor Dunham

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Upgrade did NOT help :-(
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Steve Sprengel, Champion

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After you have a problem exporting a particular image, if you turn off spotting, temporarily, does the photo export ok, and if you turn it back on does it fail, again?

I did read that other thread and only 3 people have seen and reported this issue from what I can so there may be some local computer environmental factor contributing.

Do you have AutoWriteXMP turned on? Maybe LR is autowriting the spotting changes to the file at the same time it is trying to export and getting an error. Try turning AutoWriteXMP off in the LR Preferences if it's ok. You may need to start with a new file in case the "corruption" is already there and can't be reversed. You also should temporarily turn off your virus scanning and internet protection software in case it's getting in the way.

At this point LR 6.0.1 is the current version of LR released to the public, so unless the three of you that have the issue upgrade and it also has the problem I doubt you'll get too much traction, although if it is an environmental thing on certain systems, then that information would be helpful to people who don't upgrade. I'm just saying Adobe isn't going to be modifying any LR 5.x code, anymore, if it turns out it is actually a LR bug.
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Arandor Dunham

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So, I found a solution that works for me:

1. uninstall Lightroom
2. delete the whole folder with all the LR-settings --> ../App/Roaming/Adobe/Lightroom
--> tried un-installing / re-installing without deleting this and had the same problems
3. re-install LR
4. make sure NOT to re-use the preferences-folder (i tried re-using it that, had the same problem again and did it all over again)

After that export of pictures with spot removal is possible again.
There are still some pictures in my catalogue that are marked as broken and can not be altered or exported, but after deleting them from the catalogue and re-importing them everything works fine.
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Rikk Flohr, Official Rep

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Thanks for reporting back as to the steps taken. I am glad you are working normally again.
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Adam Lawrence

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Please help me.... I am having the same issue, but I have no idea what the directions above are.. I pay for a subscription to Lightroom CC and now cannot use it... any help would be greatly appreciated......