Lightroom: Sync Errors

  • 2
  • Problem
  • Updated 1 week ago
  • (Edited)
My workflow includes lightroom classic on my iMac and then the cloud version on my iPad where I use my apple pencil to do fine editing. Then I go back to the desktop version where I do final edits in photoshop. There are frequent sync issues, between lightroom classic and the cloud version which really slows down my workflow, when the the process of transferring files from the desktop app to the cloud is already remarkably slow. So you should fix that.

The only solution I have found to fix the sync errors is to open lightroom in a web browser where there is a handy dashboard that lists "sync issues". I can then select all the photos with errors  (one at a time...please add a select all feature!) and delete them. If you can do this from either Lightroom Classic or the iPad app, I can't figure out how. If that is not a feature of those respective interfaces, that's dumb and should be added. If it is a feature, why isn't it as easy to find as in the web-browser? And where is it?

Once the files with the error sync are deleted, I have to go back into lightroom classic on my iMac and add the deleted photos back to the synced collection.These are stupid problems, and my current fix described above (as best as I can tell) is a convoluted too-many-stepped process that regularly sucks time out of my work day. Please do better.
Photo of Tucker Lentz

Tucker Lentz

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 weeks ago

  • 2
Photo of Antoine Hlmn

Antoine Hlmn

  • 489 Posts
  • 130 Reply Likes
Yes! It is slow!

From iPad to cloud: no issue
From cloud to classic: slow or buggy

An option is to log out and in. Very handy...
Photo of Suhas

Suhas, Employee

  • 9 Posts
  • 0 Reply Likes
Hi,
Can you let us know the types of images and the size of files that are having issues?
And also the error message that it's showing in web(you can see it on thumbnails of images).

Thanks

Photo of Alex Dixon

Alex Dixon, Company Admin

  • 72 Posts
  • 41 Reply Likes
I'm on the web team and I'll just mention that you can use the shift key to select multiple images (select the first, and then shift click the last image). But point taken about select-all.
Photo of Tucker Lentz

Tucker Lentz

  • 2 Posts
  • 0 Reply Likes
I had a shoot today, and went through my standard workflow. 3 out of 30 photos had sync errors. All files are DNG and about 5500x3700 pixels, and around 90MB. They are HDR merged files. See attached images for some more specific details.

Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5593 Posts
  • 1182 Reply Likes
You don't show a screenshot of your Lightroom Classic Catalog panel. Do the three errant files show up there in a Sync Error Collection?

If you find the three files in Lightroom Classic Grid view there should be a Sync icon in the upper corner. If you click on that the file will attempt to resync. Does that work?