Lightroom: Slideshow module Preview or Play stops Lightroom working in Windows 10

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  • Problem
  • Updated 3 years ago
  • (Edited)
When I press Preview or Play in the Lightroom CC Desktop Slideshow module I get a Windows error message ' Adobe Photoshop Lightroom has stopped working' and I need to close the programme. I've recently moved to Windows 10, could this be linked?
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Chris Harding

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  • frustrated

Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Chris, I would suspect a video driver issue. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
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Chris Harding

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Hi Jeffrey, thanks for your quick reply. I have the Intel HD Graphics 3000 card in my Toshiba Satellite C670-17L laptop, and the Intel Driver Update Utility tells me I am up to date, so I take your point but think I'm OK. I also wonder why if was a driver issue that everything else seems to work but it only keels over on this one module?? Any further advice very welcome, thanks again.