Lightroom: Shut down my computer

  • 2
  • Question
  • Updated 2 years ago
  • (Edited)
Hello,I have got a big problem here !I spent the all evening, yesterday, working as usual on Lightroom. But today, every time I try to use that program, It shut down my computer, which reboot from start. Impossible to work with it !What can I do ?Thank you for your help.Ivan
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Speedy

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Posted 3 years ago

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Steve Sprengel, Champion

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LR cannot shut down your computer on its own, but it might be using some hardware that is faulty or has a faulty driver, that shuts down the computer. Or the computer could be overheating and shutting down to protect the electronics. Are your CPU fans running as usual?

Are you getting a so-called "blue-screen-of-death" and/or a memory-dump before it shuts down or does it just go dark instantly? How far do you get into LR initializing before the computer shuts down?

Is this LR 6 or an earlier version? LR 6 is using the video card in new ways and if you're not able to even start LR then you can edit the preferences file manually with a text editor to turn off the Graphics Acceleration to keep LR from using the GPU as much.
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Chris Cox

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The most likely causes would be a bug in a video card driver (update from the GPU maker's website), a faulty video card (change cards), or bad RAM (swap out for good RAM).
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Terry Boyd

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Got news for you peeps: LR CC is shutting my computer down too. Don't tell me it can't because nothing else does it. PS is fine.
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Greg LeBlanc

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Mine started shutting down also. As soon as I attempt to make any adjustments. I first blew out my computer because I was thinking maybe overheating. Still does it. Next thing was video drivers. I went and updated to the latest for my EVGA GTX 960. Still shutting down. I am at a loss here since it only occurs with Lightroom.
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Greg LeBlanc

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Yes. when it started happening, I updated all drivers and firmware.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply. (Photoshop give a bit more verbose graphics card/driver information)
(Edited)
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Greg LeBlanc

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I'll do that when I get home this evening. Thanks
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Michel DELFELD

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if you can, copy the LR DB on backup HDD. to be sure to not loose your data. Same with yours pics. This would preserve you from data loose.
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Greg LeBlanc

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This one is from Photoshop although the issue is in Lightroom


Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64Number of Launches: 5
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3491 MHz
Built-in memory: 16298 MB
Free memory: 8045 MB
Memory available to Photoshop: 14525 MB
Memory used by Photoshop: 60 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=156, left=2560, bottom=1356, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 960"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="21.21.13.7633"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 960/PCIe/SSE2"
glgpu[0].GLRendererID=5121
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20161211000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GTX 960"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="376.33"
clgpu[0].CLBandwidth=8.16317e+10
clgpu[0].CLCompute=1157.93
License Type: Subscription
Serial number: 96040808650658788236
GUIDBucket:
  bucket: 195
  test: DocumentPanel
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\Greg\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 419.0G, 304.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:
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   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171
   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000
   ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171
   BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171
   boost_date_time.dll   photoshopdva   10.0.0   
   boost_signals.dll   photoshopdva   10.0.0   
   boost_system.dll   photoshopdva   10.0.0   
   boost_threads.dll   photoshopdva   10.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   10.0.0   
   dvacore.dll   photoshopdva   10.0.0   
   dvamarshal.dll   photoshopdva   10.0.0   
   dvamediatypes.dll   photoshopdva   10.0.0   
   dvametadata.dll   photoshopdva   10.0.0   
   dvametadataapi.dll   photoshopdva   10.0.0   
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   dvaplayer.dll   photoshopdva   10.0.0   
   dvatransport.dll   photoshopdva   10.0.0   
   dvaui.dll   photoshopdva   10.0.0   
   dvaunittesting.dll   photoshopdva   10.0.0   
   dynamiclink.dll   photoshopdva   10.0.0   
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.1   
   JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.4.1.60.45263   
   mediacoreif.dll   photoshopdva   10.0.0   
   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2017   18.0.1   
   Plugin.dll   Adobe Photoshop CC 2017   18.0.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67   
   PSArt.dll   Adobe Photoshop CC 2017   18.0.1   
   PSViews.dll   Adobe Photoshop CC 2017   18.0.1   
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.578171   79.578171
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”
   Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”
   BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 9.8 - from the file “Camera Raw.8bi”
   Camera Raw Filter 9.8 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
   Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
   Chrome 18.0.1 - from the file “Filter Gallery.8bf”
   Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”
   Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
   Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”
   CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”
   Craquelure 18.0.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”
   Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 18.0.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 18.0.1 - from the file “Dicom.8bi”
   Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
   Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”
   Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”
   Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
   Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”
   Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 18.0.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”
   Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Fresco 18.0.1 - from the file “Filter Gallery.8bf”
   Glass 18.0.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Grain 18.0.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”
   HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”
   IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”
   Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Lens Blur 18.0.1 - from the file “Lens Blur.8bf”
   Lens Correction 18.0.1 - from the file “Lens Correction.8bf”
   Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 18.0.1 - from the file “Liquify.8bf”
   Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
   Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”
   Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”
   Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”
   Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”
   Note Paper 18.0.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”
   Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”
   OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”
   Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”
   Patchwork 18.0.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”
   PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”
   Photocopy 18.0.1 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 14.0 - from the file “PSDX.8bi”
   Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
   Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”
   Plaster 18.0.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”
   PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”
   Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”
   PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”
   Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
   Reticulation 18.0.1 - from the file “Filter Gallery.8bf”
   Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”
   Save for Web 18.0.1 - from the file “Save for Web.8be”
   ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”
   Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”
   Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”
   Spaces 18.0.1 - from the file “Spaces.8li”
   Spatter 18.0.1 - from the file “Filter Gallery.8bf”
   Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 18.0.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”
   Stamp 18.0.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”
   Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 18.0.1 - from the file “Filter Gallery.8bf”
   Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”
   U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Underpainting 18.0.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”
   Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Water Paper 18.0.1 - from the file “Filter Gallery.8bf”
   Watercolor 18.0.1 - from the file “Filter Gallery.8bf”
   Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”
   Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”
   ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”
   Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE
Photo of Greg LeBlanc

Greg LeBlanc

  • 7 Posts
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This one is from Lightroom. I'm guessing they are probably the same


Lightroom version: CC 2015.8 [ 1099473 ]License: Creative Cloud
Operating system: Windows 7 
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 16297.8 MB
Real memory available to Lightroom: 16297.8 MB
Real memory used by Lightroom: 388.5 MB (2.3%)
Virtual memory used by Lightroom: 375.1 MB
Memory cache size: 284.5 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
GeForce GTX 960/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 376.33
Renderer: GeForce GTX 960/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler


Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: D:\Data\Lightroom Catalog\Family Lightroom Catalog 2017\Family Lightroom Catalog 2017.lrcat
Settings Folder: C:\Users\Greg\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1401
Subsystem : 29663842
Revision : a1
Video Memory : 1969
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 960/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.5.0 NVIDIA 376.33
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 
Photo of Michel DELFELD

Michel DELFELD

  • 241 Posts
  • 33 Reply Likes
I am using LR since years, and never got any shutdown nor never LR could cause this kind of bug. But, I am running a Mac Pro since years too. My impression about your "crash" is that it can be due to a failure in your graphic card or any problem with third party plugin. Since more than 10 years, I am beta tester for a French the develop specific soft for the photographers world and I got some LR or computer crashes relative to some heavy mistakes done in the plugin.
Suggestion, if you are using plugin, try to disconnect them one by one to detect where is the problem! 
Photo of Greg LeBlanc

Greg LeBlanc

  • 7 Posts
  • 0 Reply Likes
No plugins are installed. tested video by playing Call of Duty extensively which is a graphics and memory intensive game. No issues at all. Ran flawlessly.
Photo of Michel DELFELD

Michel DELFELD

  • 241 Posts
  • 33 Reply Likes
Well Greg try to isolate every app or back resources usage. Step by step, one by one and repeat the operation at any soft elimination