Lightroom CC: Nothing is working. How do I reset to factory defaults?

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  • Updated 4 months ago
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I use lightroom from the cloud.  I have messed up the library and cannot import photos or really do anything there.  Is there a reset to go back to factory defaults,  can I delete of my computer and reinstall it.  Will my computer recognize  that I uninstalled it and let me reinstall it. This is all cloud based.

Thanks 

Tom Johnsonj
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Tom Johnson

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Posted 4 months ago

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Rikk Flohr, Official Rep

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Yes, you can reinstall.

To reset:

First Clean Uninstall/Reinstall then, second Reset Preferences.

Clean install:
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom CC
  • Restart the computer
  • Install Lightroom CC via the Creative Cloud App without launching any other programs.
  • Restart the computer
After this is complete note

A Preference File will survive a Lightroom uninstall/reinstall. 

Reset Procedure:
  • Close Lightroom.
  • Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
  • Overwrite the Preferences when prompted by the dialog.
  • Close Lightroom.
  • Restart Lightroom.

When Lightroom opens it should be logged into your Adobe ID (inherits from the Creative Cloud app).  Once you launch and have the correct Adobe ID any valid information stored on your drive will be restored and information will begin to sync down from the cloud.