Lightroom web: Public Gallery not sorting correctly

  • 11
  • Problem
  • Updated 4 months ago
  • In Progress
  • (Edited)
Lightroom Desktop and Lightroom mobile sort collection correctly.  When I make the collection public, the public gallery displayed via the link is not sorted correctly.  The collection spans 4 days.  The whole collection should be sorted from oldest to newest, but the public gallery is all over the place.  The first day of pictures is sorted from newest to oldest, and the rest of the photos are sorted in varying orders and out of sequence.  I have tried un-syncing, re-syncing, changing sort orders from capture date to file name to custom, and nothing works.  Again, it is sorted correctly on Lightroom Desktop and Lightroom Mobile.

 It is just the public link gallery that does not sort correctly.  The public gallery has an Icon that allows me to change the sort order.  When I re-sort from newest to oldest, it displays correctly.  When I re-sort from oldest to newest, the incorrect/random order is again displayed. 

This is incredibly frustrating!
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Don Andrews

  • 6 Posts
  • 6 Reply Likes
  • frustrated

Posted 1 year ago

  • 11
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Alex Dixon, Company Admin

  • 39 Posts
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Official Response
Hi Don,

This is probably a little more info than you bargained for, but hopefully it'll help you understand what's going on here.

The sort order you have selected in Lightroom Desktop doesn't actually get synced to the share, so it won't matter which you have selected for what shows up in the share. It also look like there's a bug in Lightroom Desktop where custom order values are always written into the assets. On the share view on the web, we default to sorting by either custom order if it exists, or capture date descending (newest first) if that isn't set. But because the custom order is always getting set, we aren't hitting our fallback.

For now the easiest way to work around this is to view the photos in the order you want to default to in Lightroom Desktop, and then drag/drop an image to force the custom order to re-sort (then if you drag the image back it'll be custom ordered to that same order).
We're also investigating the custom order issues on Desktop, and looking into ways to improve the experience on web given this behavior. This is definitely not working as intended right now.
Let me know if you're able to get the default view updated, or if that's not taking.
Cheers,Alex
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Alex Dixon, Company Admin

  • 39 Posts
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Official Response
Glad to hear that helped (even if it's not ideal).

To be clear, the custom order values were set because of a bug on our side -- this was a surprise to me as well when I tested it.

Thanks for the additional feedback -- I'll be following up with our teams to see if we can improve the experience here. This definitely isn't the experience we intended.

Thanks,
Alex