Lightroom: Print Module "forgets" to add ID Plate when printing

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  • Updated 1 year ago
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Hi guys

I'm a photographer and my work is mainly events where we print hundreds of photos on site. We use lightroom as our software for everything, it runs the show on 4 PC's, that all connect to my DNP printers.

The whole thing works well apart from...

I use Lightroom Print module to create a large print with multiple photos, and use a Lightroom Identity Plate to add our logo and the logo of the event around the edge of the photo. Most of the time this works, but sometimes, maybe 20% of the time it will not add the Identity Plate when it exports the print.

This happens whether I sent the image straight to the printer, OR output to JPEG File.

This means that I waste a lot of time and money reprinting dud's. When I have a large queue, wasting this time isn't ideal. Especially as when I've hit print I've usually started working on the next arrangement, and I have to go back and re-arrange and re-print the previous one. And then throw away the dud print too.

I can't work out why it does this, and of course to make things more difficult to diagnose it is intermittent. 

Google is no use, I can't find anyone with the same issue, as I don't think hundreds of people use Lightroom in this way, and if it does happen, they have time to notice and correct before printing. We work with events that have 15,000 sometimes so our system is huge, as are our queues during peak times so it really is a huge issue when time is wasted. As well as customers seeing dud prints come out first, it doesn't look too pro. 

Any ideas at all? Is it just a bug in Lightroom? Any suggestions?

I'm using Windows 10, PC with TONS of power and Lightroom 6.5.1.

TIA :)
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Adam

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Posted 2 years ago

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Rikk Flohr, Official Rep

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Adam,

Are you seeing one-off printing that occasionally fails to add the Identity Plate or 
Are you seeing multi-page jobs where one or more pages within the multi-page job fails to print?
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Adam

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One page prints. 12x8" in size, with 3 photo cells, and a large image used as an Identity Plate rendered behind image. (If not rendered behind, it can be a pain to insert photos into cells, especially when busy and flustered)

Just to add, it happens whether rendered behind or not.
(Edited)
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Paul Plak

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From my experience with large size printers that have several overlapping layers to print, this can be either memory overrun so that the identity plate is not processed, or failure to correctly keep the overlay order, so that the identity plate gets lost "under" the photo. Obviously LR has some optimisation/ image assembly  code that fails.
Very annoying bugs when you get inconsistent behaviour.
Try to space out the jobs so the next job does not start to load in memory before the former job is totally processed, and see if that solves the problem. If not, damn sure this is happening inside LR.
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Rikk Flohr, Official Rep

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I am trying to narrow this down a bit.

Do you only use one identity plate?
Is it a saved and reused identity plate?
Are there Print Templates involved?
The same template every time?
Do you use a "Saved Print" (found in your Collections panel)?

To call it a bug, we need some specific system information and a set of reproducible steps so that we can verify we can reproduce it and get it filed. 
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Adam

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We have different layouts, depending on the orientation of the photos that customers choose, all have the same graphics on but are slightly different PNG files to fit the different templates. So 4 different identity plates in total. These change and are updated every event.

The identity plate is loaded into a Print Template, rather than a saved ID Plate preset. User clicks on a saved Print Template, which has cells arranged, and the correct ID plate set.

We don't use saved print.

Windows 10, up to date, Lightroom 6.5.1, 6 Core CPU, 2x AMD Radeon R9 270x Crossfire, 16GB DDR3, 1TB SSD, 2x 2TB HDD

Other systems have a more basic, predictable pre-built specs, but all running up to date.

Bug is found on all PC's, and happens the same % of the time. The only constant is Lightroom's Print module.
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Rikk Flohr, Official Rep

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Great information thanks. 

Do you share the PNG files and the Templates between computers or were they built from scratch on each machine?
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Adam

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Each PNG is stored locally on each machine, and the Print Template is just updated to use the new graphic as the Identity Plate. I gathered that a network shared image for this may cause issues so didn't go down that route. Set up can take longer than I'd like to to, but only about 5-10 minutes on each machine before each event.

Just to throw in another little gem, sometimes it will miss off a picture, and have a blank space. So I guess actually, this isn't totally specific to the ID Plate, but more of a problem with Print Module not taking its time and checking as it goes. The ID Plate is missing 20% of the time, maybe more. And a photo is missed more like 5% of the time, and only by memory, I think if a photo is missed, then the ID plate is always missed too.

Other than this, Lightroom has nearly every single feature we could hope for with our workflow. I've built other software around it to pickup where it leaves off, and automate a huge amount of what we do! My wish-list of features for it is surprisingly small.

Reliable Print Module is top of the list though
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Samson S Jey

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I too have this same problem when using lightroom to print images.
It often prints duds with the pictures in the assigned cells, but the ID plate is missing, which we use as a print template 
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Rikk Flohr, Official Rep

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Please list your printer models and the driver versions as well so that we have all the information on this thread. 

If we can ever get repeatable steps... it would go a long way towards resolving this. I will do additional testing to see if I can duplicate. 

Would you be willing to share one of the template files and one of the PNGs that fail occasionally?
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Oren Biran

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is there any progress regarding the issue above ?
 i also have this problem .
always when printing large quantity of photos .
simply wastes money and time while working .
my printer is canon brand . 
i have a I mac table computer and lenovo lap top ,it only happens on the pc  laptop .
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Rikk Flohr, Official Rep

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Thus far we've been unable to reproduce this behavior. Can you provide repeatable steps for your workflow so we can investigate further?