Lightroom Preferences Crashes

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  • Updated 3 years ago
Lightroom 2015.4, Win 10 environment crashes when Preferences chosen
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Pawel Hajdan

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Posted 3 years ago

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Sunil Bhaskaran, Official Rep

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You need to disable GPU to resolve the issue.

1. Go to the %AppData%/Roaming\Adobe\Lightroom\Preferences folder.
2. Open the Lightroom 6 Preferences.agprefs file.
3. Search for useAutoBahn and change it to false, as follows:
useAutoBahn = false
4. Restart Lightroom.
(Edited)
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Simon Chen, Principal Computer Scientist

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Or make sure you have installed the latest GPU driver. See https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html.
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Pawel Hajdan

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Unfortunateln both solutions don't work. Intel driver is the latest: 10.18.10.4276, GPU disabled in Preferences.agprefs
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John R. Ellis, Champion

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Pawel Hajdan

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After preferences reset still crashes. Formats were ok.
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John R. Ellis, Champion

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Last possible solution: Uninstall LR. Delete all "Lightroom * Preferences.agprefs" for all versions (since installing LR will use the preferences from a previous version).  Reinstall LR.

I don't know of any other possible solutions that have been reported for this problem: Latest GPU driver, manually editing the preferences to disable the GPU, fixing the numbers grouping, uninstall/reinstall.
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Simon Chen, Principal Computer Scientist

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The crash is mostly likely due to the GPU driver. If you also see the same crash when trying to bring up the System Info dialog in Lightroom,

Sunil's workaround should work. In the meantime, we will make a fix in Lr 6.5/CC2015.5 that will automatically set "useAutoBahn = false" when such crashes appear.
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bridgebum

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This reply was created from a merged topic originally titled Lightroom 6.4 crashes when I try to invoke Preferences..

Am using Win 7-64 and Intel HD Graphics Family on a Dell Inspiron 17R with 8Gb RAM. 
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bridgebum

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I discovered that, indeed, invoking System Info also causes LR6.4 to crash.  I made the change suggested by Sunil, and it seems to have fixed the problem when invoking Preferences; however, System Info still causes a crash.  Looking forward to LR6.5.  Thanks for your help!!