LIghtroom performance/display and crashing issues

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  • Problem
  • Updated 2 years ago

Dear all

 

I am a long term, fairly high-level LR user who has been using it since version 3, maybe earlier.

Most of my use has been on a Mac but I recently returned to a PC for more power.

 

Hardware:

Dell XPS 8910

Windows 10 home

Core i7-6700 @3.40GHz

16GB RAM

On board graphics Intel HD 530

NVIDIA GeForce GTX 960 (2MB)

I operate on a monitor at normal HD 1080P, no higher

 

Lightroom and its catalog are on SSD, Raw files on normal disk

 

I'm having glitches galore.

I have more than one crash a day.

Sometimes if I click on a dialog or a button the software freezes, then my windows cycles between a static LR screen and the last window I had open, as if Alt and Tab were held down but vvveeerrrrryyy  slowly.

I regularly have glitches when importing or publishing where it reports than some files were not imported/exported/dealt with (but not why)

I get issues like the attached screenshot.

glitchJPG

I only have two active plugins, the ones I use daily, they are both up to date and don't seem to cause problems.

 

I have tried switching off GPU support which didn't make any difference that I could detect and I have had crashes since.

 

Camera Raw cache is set to 30GB

 

Any suggestions gratefully received. I am a photojournalist and can't go on like this so will change software if I have to.

 

Nico
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Nico

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  • frustrated

Posted 2 years ago

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David Fabian

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Sounds like something went wonky with LR.
You have:
  • On board graphics Intel HD 530
  • NVIDIA GeForce GTX 960 (2MB)
It sounds like they are working against each other.  Remove the Nvidia card and drivers and try LR again.
If your speed increases, then at least we know where to start troubleshooting.


If nothing changes, Keep the NVIDIA card out (to eliminate it)
Is something else getting in the way?  Is there a Anti-virus or other app that is stepping on LR?  I'm working on the assumption that your PC is malware free.


The typical steps to try to resolve this are:
1 - Check your PC for issues (Remove the temporary files).  There are some weird issues that can happen with SSD's for file sizes.  Never encountered it, just read about them.  In start menu type "Disk Cleanup"

2 - reset your preferences.  Hold SHIFT+ALT and restart Lightroom.  Click on Reset Preferences.
THIS WILL BLOW AWAY ALL YOUR PREVIOUS PREFERENCES! 

Some Lightroom files for presets and email are at
 C:\Users\{Your Username Here}\AppData\Roaming\Adobe\Lightroom
Just copy that directory to another location.

3 - remove (and use the adobe clean tool) to obliterate LR, If you have CC, then use it to uninstall, If you have a standalone copy.  The Control Panel Uninstall.  You have to download the latest clean tool from Adobe and execute it.

Each of these potential solutions is progressively more intrusive than the last and #3 will require that you reinstall the product (So have the license Key ready).
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Nico

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Thanks for your time and effort Fabian

Can I not remove the on board graphics card and driver? Surely the NVIDIA will be more powerful?
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David Fabian

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Unfortunately it's built into the motherboard. 
The NVIDIA sounds like it's a additional card that can be removed.
Its just to troubleshoot where the problem is coming from.
The machine specs sound like it should be zooming along.

I have an HP Envy i7 processor and SSD for disks, with a similar onboard Intel graphics.  No problems at all.  The Intel Graphics is on the compatible list, so I have the GPU acceleration.
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Nico

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OK, and to check this I have to uninstall the driver, not just uncheck the use GPU option?
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David Fabian

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I'm thinking that your NVIDIA 960 is a separate card.  I just looked at the Dell specs and it appears that it is built in. GeForce GTX 960: Dual Link DVI-I, HDMI 2.0, 3x DisplayPort 1.2;
If this is true,
You might want to try this instead.

In Control panel. Device Manager
Display Adapters

If you see the GeForce GTX & the intel HD Graphics, 

Right click on Intel(R) HD Graphics 530 | Disable.

Then Close out of the control panel.  I'm not sure if you have to restart the Machine or not.

Try LR again.
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Nico

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I will try this. thank you. Separate card but comes as standard.
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Kevin Owens

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Hi NICO.. love ur work ;) I too am having similar issue with performance, I have NO Onboard Graphics, just a stand alone card, I have been building PC's and Repairing them for over 20 years, My current spec is massive 32gig, 2 SSD's, 1 as a scratch disk, LR is the only application that is behaving this way Premier is totally fine, I have to restart LR 3~4 times a day, importing 3~4k photo's from events just kills the application.. we need to persevere until they correct ALL the bugs..
(Edited)
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Nico

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Thanks Kevin, I will persevere!