lightroom crashes now an then when used through remote deskop connection

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  • Problem
  • Updated 3 years ago
  • (Edited)
hello,

I love lightroom and I love working at distance using remote desktop connect to the PC where I have installed lightroom and where I have my catalog and all my photos and videos

but lightroom often crashes in these conditions, and more often when in grid mode I select a vidéo rather than an image

thank you for looking at this if it is of importance to you

best regards, you're doing a great job with this product

A lightroom lover
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jean-françois gaucheron

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Posted 3 years ago

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Chris Cox

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We need to see the detailed crash report from the system event viewer or reliability reports (specifically the name of the faulting module).
My guess is that the remote desktop client is failing to draw correctly.
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jean-françois gaucheron

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thank you for your reply,

yes, I found one error in the application event log :

Nom du journal :Application
Source : Application Error
Date : 23/12/2015 01:23:53
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : JFWORK2
Description :
Nom de l’application défaillante lightroom.exe, version : 6.3.0.10, horodatage : 0x564260ef
Nom du module défaillant : dvacore.dll, version : 8.0.0.0, horodatage : 0x56425a0b
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000003e292
ID du processus défaillant : 0x23e0
Heure de début de l’application défaillante : 0x01d13d181601643b
Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Lightroom\dvacore.dll
ID de rapport : c151a39d-59c0-4613-809c-5bc8462f67a0
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :

1000
2
100
0x80000000000000

91562
Application
JFWORK2

lightroom.exe
6.3.0.10
564260ef
dvacore.dll
8.0.0.0
56425a0b
c0000005
000000000003e292
23e0
01d13d181601643b
C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
C:\Program Files\Adobe\Adobe Lightroom\dvacore.dll
c151a39d-59c0-4613-809c-5bc8462f67a0
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Chris Cox

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Hmm, crashing in dvacore due to a remote desktop connection? That is odd, and the Lightroom engineers will need to take a look.
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jean-françois gaucheron

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some more précision: it hapens every time I select a video in grid mode and I switch to view mode
I also have tested it hapens on 2 different PC I have lightroom installed on (one is under Windows 7, the other is under Windows 10), just to be shure it is not necessarilly linked to a hardware or driver pb

Thank you again if you can sort this out.