lightroom or photoshop will not import MOV files

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  • Updated 3 weeks ago
Neither Lightroom Classic latest version nor Photoshop CC will import MOV files. Lightroom cannot find them in computer files. Photoshop finds them but sends a message than they are not able to be imported. What the heck is going on, these are the latest versions of Adobe editing programs and they do not recognize a MOV FILE?????
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George Felton

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Posted 3 weeks ago

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Cristen Gillespie

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I'm not sure what is going on with your Photoshop. I just opened the latest version of 2018, opened the Timeline panel, then opened (File> Open) a .mov file. It opened into the Timeline and played just fine. Have you tried more than one file in case the one has a problem? When you say PS CC "finds" the files, how is it looking for them? Are you pointing it to a file on your hard drive from within PS? Or is it something in the connection between LR Classic and PS that's causing PS to fail to recognize the files? I know some people have had a problem with the LR to PS connections.

I use LR Classic only for tethered shooting, so I've not imported any .mov files into my LR catalog.
(Edited)
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George Felton

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Photoshop finds it in the file but opens with a message that it is not the right kind of document
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Cristen Gillespie

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So even if you try to open directly into the Timeline inside of PS, no LR as intermediary, PS says it can't?  And with any .mov file? I know PS has been known to reject PNG and JPEG files sometimes that Preview (on Mac) can open. It seems occasionally  something gets into the file metadata that PS is picky about. I've not heard of it happening with .mov files, though.

Maybe it's time to try deleting your Preferences, if you haven't done that recently. New versions tend to cause problems with the old Preferences. But be sure to back up any Preset files you might have to a safe spot before deleting the preferences and starting with a fresh set.

If you don't want to try that just yet (it is a bit of a chore), you might give us your OS and version of PS so Adobe folk can try to help.