Lightroom mobile: Crashes and extremely buggy on Samsung Galaxy S8

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
Lightroom App on Samsung Galaxy S8 crashes a lot and is extremely slow while editing. The phone become hot. App crashes or says "App is not responding." I bought the subscription but very disappointed with the mobile. I need this bug to be fixed please. 

I tried reinstalling the app multiple times but no change. Phone is up to date running on Oreo OS.
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Harish Pakala

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  • FRUSTRATED

Posted 6 months ago

  • 1
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Praveen, Employee

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Hi Harish, can you please reach out to us on LrAndroid-Feedback@adobe.com with more details about the issue. Also can you please share a screen recording of the issue on the same mail, it will help us to understand the issue. We will investigate it further.
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Harish Pakala

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I have been continuously sending feedbacks whenever the App crashes and when prompts me to send feedback along with system logs. I am sure you people can figure out the issue through logs much easily than my screen recording. 
(Edited)
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Rikk Flohr, Official Rep

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@Harish Pakala, 

Is there any reason you cannot share a quick video? It would be extremely helpful.
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Praveen, Employee

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We work on user sent reports/logs, hopefully in future updates you will receive fixe. More information/steps helps dig dip and resolve issues faster.

If you are able to reproduce the issue consistently, I would recommend to send the diagnostic log to us. Below are the steps to generate the diagnostic log:
  • Enable the Diagnostic mode i.e. Go to Settings Panel and long press on top left “Lr” icon (this will enable “Send Feedback” button on Settings Panel).
  • Now reproduce the issue and soon as you encounter the issue, reopen settings panel and tap on “Send Feedback” button at the end.
  • Within few seconds the sharing sheet will open, send across the logs. As the logs will be sent in a separate thread, please provide overview of the issue.
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Harish Pakala

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Hi Rikk Flohr,


As per your request, I have taken a video recording of the same. I was able to replicate the issue.

Please find the recorded link: https://photos.app.goo.gl/cJcrNMcSh69a7S6h1

Also, you can notice the bugs at the below timestamps:

3:35(App Crashed)

5:32 (Distorted App UI): Attached screenshot as well for your reference.
I have also sent feedback through the App. Alternatively, you can check my logs through the link: https://drive.google.com/open?id=1SJ3ujY6pb7hZv8xpeq8Pi-BVH4SKmwTf 

Thanks.
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Harish Pakala

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Can I get an update on this please?