Lightroom: Full folder name or keyword not displayed when mouse over an incomplete name on Mac (Yosemite)

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  • Updated 4 years ago
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When the mouse pointer is over an incomplete folder name or keyword (eg abc...), the full name (eg abcdef) is not displayed in a popup tooltip. Occasionaly it is displayed but most of the time it is not. Both LR 4.4 and LR 5 in Yosemite have this problem. LR 4.4 in Windows 7 works fine though.
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ks leung

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Posted 4 years ago

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John R. Ellis, Champion

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The full folder name and keyword always show up in a tooltip with my LR 5.7 on OS 10.10. They take a little longer than on my Windows. If you move the mouse over the folder name and let go of the mouse, does it always eventually show up?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are there any alerts/toasts (like a pending OS update) floating above everything when this is happening?
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ks leung

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Hi John and Jeffrey, thanks for the replies. The behaviour in my setup (OSX Yosemite/ LR 4.4 and LR 5.7.1) is erratic: sometimes, if the mouse pointer pauses on the truncated names, the full names eventually show up. But more often than not, the full names just fail to show up no matter what I do (letting the mouse pointer sit there, or mousing over the name and letting go of the mouse, etc). And there are no alerts floating above the windows when the problem is happening.

Here are some further observations:

1. There have been several occasions when the following happened: instead of showing the full name, only a slightly longer name was displayed: eg suppose the truncated name is "mylongke...", the popup tooltip would be "mylongkeyw..." even though the full name is "mylongkeyword".

1. The only case in which full names are always displayed properly in a popup tooltip is the Keyword Suggestions panel (of the Library module). Other panels (Folders, Collections, Keyword List, Presets, etc) have the same problem I mentioned above.

I have even reinstalled OSX to see if the problem would go away. But unfortunately the problem is still there. As this is my first Mac, just wondering if there are any settings in OSX or LR I have missed. (I have no trouble with my LR 4.4/Windows 7 in this respect.)
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ks leung

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I noticed there are similar problems in OSX Finder, though less common. Occasionally the full names do not show up when the mouse pointer pauses over shortened names, or if they appear, the displayed names are sometimes incomplete. The problems may originate at the OS level.
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John R. Ellis, Champion

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I've been paying closer attention to my LR (5.7 / OS X 10.9.5), and I'm seeing similar behavior. Often tool tips work appear in the Folders, Collections, and Keyword List panels, but sometimes not. Restarting LR usually changes the symptoms. The Keyword List tool tips, when working, take 2-3 seconds to appear.
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ks leung

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Hi John, just wondering whether you have tried out LR on OS X 10.10 (Yosemite). In my case (LR 4.4 and LR 5.7.1 on OS X Yosemite), the only area where full names always show up in tooltips is the "keyword suggestions" area under the Keywording panel. The other panels have the problems I mentioned before. LR 5.7.1 seems to do better than LR 4.4 in the Folder panel and the Collection panel, but it is still a hit and miss thing.

As noted before, similar problems sometimes occur in the Finder of OS X: although most of time the full names are displayed correctly in tooltips, there are occasions in which there is no response when the mouse pointer is over a shortened folder/file name (and the Finder window is active). I talked to one of the staff of a nearby Apple store about the problem. But the answer I got is unhelpful. The guy just told me that there were other processes running. But if that was correct, that would be disappointing, since I just bought one of their latest models of MacBook Pro, and was running just LR and/or Finder.