Lightroom Classic: Develop module not responding since update

  • 2
  • Problem
  • Updated 4 weeks ago
  • (Edited)
Applying Presets causes a Not Responding message, adjusting settings in Develop mode causes Lightroom to be Not Responding. At this stage just about everything causes Lightroom to be Not Responding.

I noticed that each time Lightroom was Not Responding...several extra screens were appearing stacked in the Task bar (Windows 7) behind the Lightroom icon.

The extra screens were named Bezel and seemed to be the Photo info overlay.

I have turned off the Loupe info overlay, and both Library and Develop modes are running smoother. I can finally see previews of Presets in the Navigator window again.

However, it still goes into not responding mode and I have to try and quit and restart regularly. Lightroom eventually uses over 3GB of memory.

Other extra screens appearing in the task bar are called Shadow. If I try to navigate to these screens (Alt Tab) the only thing I can see are maybe the top of a possible dialog box
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Sonya Cooley

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  • frustrated

Posted 6 months ago

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Arnold Hoddevik

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Did you install the updated version, Classic CC version 7.0.1. Many, me included had you issue with the first release, but updating to 7.0.1 helped a lot.
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Todd Shaner, Champion

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Try unchecking 'Use Graphics Processor' in menu Edit> Preferences> Performance. If that fixes the issue try updating your graphics drivers. More information here:

https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html
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Sonya Cooley

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Arnold and Todd, I've done both of your suggestions long before I posted my message here.
I had run out of options which is why I ended up posting.
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Todd Shaner, Champion

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In the LR Develop module go to menu item View> 'View Options' and uncheck 'Show message when loading or rendering photos.' Close and restart LR and see if this fixes the issue. I suggest updating your graphics drivers as outlined at the below link.

https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

Scroll down to:

Solution 3: GPU and graphics driver troubleshooting steps

4) Update your graphics card driver.

(Edited)
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Deborah Albert

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Have done all that, still having major problems with Classic not responding!!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Lightroom System Info. Launch Lightroom, and select Help > System Info... and copy/paste the text in a reply.
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Sonya Cooley

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I think it only right to update this post.
I resolved this issue last night, and to my relief, Lightroom was not the problem all along. My antivirus appears to have gone rogue.

Sometimes it's good to look at the bigger picture :)
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Matt Gruebmeyer

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can you explain more about that?  I am having the very same issue as you describe here.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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are you running anti-virus on your system?