Lightroom Classic: Not completing downloading

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  • Problem
  • Updated 8 months ago
  • (Edited)
Just Purchased Photography plan Order number: ADB087778654, Have tried 3 times to download and installer stops at 9.8% every time  I done a reboot tried another install. Running Mac with Catalina 10.15.2 and have 800 gb of space of my HD.  Any  suggestions to get this to work?
Photo of Nicholas Carter

Nicholas Carter

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  • Very disappointed with my experience

Posted 8 months ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Sorry to hear you're having trouble. Quickest way to get this one fixed is to speak to customer services via phone or chat. They have lots of experience with the installers, whereas this forum is more focused on issues in the programs themselves.