Lightroom Mobile Syncing Issue

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  • Problem
  • Updated 4 years ago
Me and my business partner have used Lightroom mobile a few times now with no issues. On Friday we set it to sync 2600 images to mobile. On desktop it shows that the images have synced but on mobile it stops at 583. We have done all the troubleshooting steps we have found.
restart lightroom mobile and desktop
uninstalled lightroom mobile
cleared data and caches
signed out and back in

We have gone to the link that shows what has synced.. it says there is 2600 images, it shows 2,600 image blocks. BUT once you pass image 583 it says "image unavailable"

Please help.
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a b

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Posted 4 years ago

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Guido Reule, Employee

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Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).
Removing the Sync.lrdata might fix whatever the issue is. Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr Deskto, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop diagnostic log which can hopefully provide some clues.

You can find the sync.lrdata file here:
On Mac it's at /Users//Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
On Win it would be at C:\Users\\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

You can trigger the LR Desktop log via preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.

Please send me log - best as a private message with a downloadable dropbox link.