Lightroom mobile: Sync issues

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  • Updated 2 months ago
  • (Edited)
I am able to create a collection in the desktop version and sync to my iPad version but if I make changes to the desktop version the original version on my iPad remains. I am stuck with the original version and the one changed in Photoshop and updated in Lightroom are not synced over to the mobile version. This has been the case for a few months and I can't find a way to sort it out :-(
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Dayve Ward

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Posted 6 months ago

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Victoria Bampton - Lightroom Queen, Champion

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Let's start at the top then Dayne... which versions?

In Lightroom desktop, go to Help menu > System Info and tell us the version.

In Lightroom mobile, go to LR icon (top left) > About Lightroom.
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Peter Baust, Official Rep

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Dayve, 

If you have the file name of the file you are not able to sync, we may be able to figure out what is going on based on the server traffic.  Please let me know.

Thanks,
Peter
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Dayve Ward

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Hi Victoria / Peter,

Sorry for the delay in replying.

Lightroom Classic version: 7.1 [ 1148620 ]
Mobile: version 3.1.0 SFFEC9

It seems to be any file that I've changed in PS. All LR adjustments are synced but any further adjustments created in PS are not. I did notice that sometimes, when I click on the thumbnail in LR an old version of the image briefly appears. In fact, it's a very old version. This happens briefly and only occupationally so I can't replicate it at will.

Not sure that's much to go on guys but I appreciate your help anyway.

Dayve
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Victoria Bampton - Lightroom Queen, Champion

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If you make a really small Develop change to one of those photos, does it then update?
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Peter Baust, Official Rep

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Dayve,

So to be clear...
- If you edit with Photoshop with a file already synced to LR, you are not seeing changes?   Do you do an "Edit in PS" from within LR and then a Save?
- Also, can you confirm the LR edits on files NOT edited in PS are working?

Thanks,
Peter
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Dayve Ward

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Hi again,

I did a test. From a raw file I made a tiff if LR.

I made a new collection and added this tiff to it and synced to LR Mobile. It showed up as expected.

I made an adjustment in LR which was successfully synced in LRM

I then did an Edit in Photoshop via LR and the edit appeared in LR as expected, but the PS edit did not appear in LRM.

I then made another edit on that image in LR which did appear in the synced version in LRM (the PS edit did not appear still).

I closed and opened LRM on my iPad but the only edits were those made in LR, not PS.

This has been happening for some months and seems consistent.

Thanks again for your help,
Dayve
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Dayve Ward

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Spoke too soon. The PS edit did finally appear (along with the LR edits). It took longer. I'm wondering if my more complicated edits are taking proportionally longer to the point of not syncing?
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Victoria Bampton - Lightroom Queen, Champion

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File size of TIFFs/PSDs would have an impact though...?

You don't have "automatically write metadata changes into xmp" in catalog settings enabled, do you? Or manually writing to xmp?
(Edited)
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Dayve Ward

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I’ll check....
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Dayve Ward

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I have 'enable auto sync' ticked and just did a 'save metadata to file' but still not updating on LRM. 

I wanted to flag this up as a possible bug or get help from Adobe but I just can't find a link on their site. It eventually takes me to this forum and you guys are very helpful and understanding but I'm not sure Adobe are getting this issue?

The only way round it is to save the edited file with a different name each time and add that file to the collection. That works but isn't very convenient lol

Just as a note. This morning, when I booted LM on my PC it opened to the latest image I'm working on but when I opened the Develop module for the first time the previous version of that images (the one LRM is stuck on) flashed up briefly before displaying the PS updated version. Might be a clue?
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Peter Baust, Official Rep

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Dayve,

I work for Adobe so we are aware of your issue.  I've been able to see some cases where sync can be delayed, as you have previously noted.  But, we've not been able to reproduce cases where some files sync and some don't.  

Can you clarify that is what you are seeing -- files edited in PS are not syncing but other files are?
Or, are you seeing no files syncing?  If that's the case, I'd suggest logging out, quitting, and logging in again.  We've seen that help in some cases where sync is stuck.

Hoping we can get to the bottom of your problem here.

-Peter
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Dayve Ward

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Hi Peter,

Thanks for getting back.

I create a file and add it to a collection which syncs with LRM.

I can make any adjustments in LR and they are synced in LRM

However, if I make an adjustment in PS then it usually does not sync in LRM (it syncs in LR OK though). I have had a very few sync but mostly they never do.

I noticed that in LR, when I initially open the develop module, the initial version of the file flashes up before being replaced with the current edited version (the version I edited in PS).

Hope that clarifies things :-)

Many thanks,
Dayve
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Tom Reeves

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Hi all,

I've been experiencing the same problem as Dayve here for a few months.  

I have Lightroom Classic CC 7.1 on Mac, Lightroom CC 1.1 on Mac, and Lightroom CC 3.1.0 on iOS.

On any synced photo, but in my case it will always be a JPG, if I make LR adjustments via Develop or rename the file via the Library menu in Lightroom Classic, those changes are synced to Lightroom CC on Mac and iOS within seconds.

If I make direct edits to the original photo in Photoshop via "Edit Photo in Adobe Photoshop CC 2018" with "Edit Original" selected, those changes will show up in Lightroom Classic as soon as I view it in the Loupe, but even though I can see LR Classic "Syncing 1 Photo" due to the photo being in a synced collection, Lightroom CC on Mac and iOS continue to display the pre-PS-edit version.

It's like the Smart Preview doesn't get updated and/or the cloud version is cached and will not refresh, but either way there's no way I can figure out to push those edits across.

Let me know if there are any questions.
Any help would be appreciated!
Thanks,
Tom
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Dayve Ward

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This is still happening to me. I had just one image which was edited in PS appear in LR Mobile but every other image gets stuck on the first synced version. The actual syncing is working (including the initial image and any adustments made in LR) but it’s the edits in PS that are the issue.
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Tom Reeves

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Yes.  It's an issue with Adobe Portfolio as well-- I made an edit in Photoshop on a photo that is synced to my Portfolio website via Lightroom, and the changes are not updating.  

If I make an adjustment in Lightroom, it updates across all platforms immediately, but in LRM and Portfolio the adjustment is applied to the old image being displayed prior to the saved Photoshop edit.

This needs a fix.  Any ideas?
(Edited)
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Tom Reeves

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These are my catalog settings -- Victoria asked about these but their relevance is still vague to me.  Could this have something to do with it?
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Arjun Haarith, Employee

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Hi Tom and Dayve,

Do you see the image (edited in Photoshop, and synced from Lightroom Classic ) in https://lightroom.adobe.com/ ?

Also, do you see the issue even if you select 'Edit as a Copy' or 'Edit as a copy with Lightroom Adjustments' ?

Thanks,
Arjun
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Dayve Ward

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Hi Arjun,

I see only the initially synced image in adobe.com, no other updates to that. I haven’t tried edit as a copy as I want to edit the original. What I have done is saved an edited version in PS with a different name, added that file to the synced collection and it has synced to adobe.com & LRM.
(Edited)
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Tom Reeves

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Hi Arjun,

Using "Edit Original", I do not see the Photoshop edits on lightroom.adobe.com.  Lightroom Classic adjustments show up immediately on refresh, but they are applied to a pre-photoshop version of the image.  Lightroom Classic correctly displays the Photoshop edited version (after a brief flash of the original showing through, like Dayve also mentioned), but the Adobe Lightroom website, my Adobe Portfolio, and Lightroom CC (Mac and iOS) are all stuck with the original unedited version.

In response to your second question, if I select "Edit as a Copy", the new "Filename-Edit.jpg" image is actually added to the synced Lightroom collection immediately, stacked with the original, and also opened in Photoshop.  So, before saving any new PS edits, I checked lightroom.adobe.com and the new copy shows up and correctly displays the previous edits that had not pushed over from the original.  Going back to Photoshop, when I edit further and then save that file, those new PS edits also immediately appeared on lightroom.adobe.com.  This is good.

As a further test, I selected "Edit Original" on the new copy of the image in LR Classic, did some new PS edits, saved the file, went to lightroom.adobe.com, and the edits showed up!  Then I tested "Edit Original" on the first image and those edits still do not show up.  Somehow the new JPG behaves differently than the original JPG?  Very strange, but this is a possible workaround for the issue as it stands.

Overall, I know that non-destructive editing and avoiding saving JPGs multiple times are industry guidelines, but in the workflow that I have set up, exporting my DNGs from one library as JPGs to another library and then maybe doing one pass of PS edits on those JPGs without creating stacks or copies worked perfectly for me, until this sync issue came up!

To any Adobe employees, would you agree that sync is not working as intended?

To Arjun, thank you for the help in finding a workaround, regardless.

-Tom
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Dayve Ward

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Thanks for doing the tests Tom. The results are very interesting.

The problem I have is that I'm working on psb files which LR can't import. I have to create a linked file which can be imported (and, once opened via LR can open up the original psb file). If I open a copy of the linked file then I'm not sure it will be linked to the original psb file so I'm still a little stuffed in this respect. It's a great work-a-round for other files though but I wonder if you have layers in the original that they will be flattened in the copy?
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Dayve Ward

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Any ideas from Abobe on this?
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Dayve Ward

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I’ve noticed that one of my images that did get synced to LRM actually, when I exported it to my cameral roll, resorted to the pre-PS edited version.
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Peter Baust, Official Rep

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I think I can repro this now.  Let me ask a question -- do you see this if you edit in PS without making any changes in LR first?
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Dayve Ward

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I always make some sort of adjustent in LR first, usually basic corrections like lens or colour. Some are done automatically in LR on import too.
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Dayve Ward

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I've noticed that sometimes in Library view the thumbnail  of a particular image is correct but when I move to Develop and click on the filmstrip thumbnail an older version of the image is displayed (even though it's thumbnail is the correct version). It then reverts to the newer version of the image when I'm in another window (in this case Chrome, as I'm typing this on the 2nd monitor), but when I move back the LR the main image (in Develop) reverts back to a previous version when I toggle between filmstrip thumbnails). It's just very odd behaviour and is making my experience using LR Mobile largly impossible to work with.
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Peter Baust, Official Rep

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One more question -- how were the affected files originally imported?  From Mobile or the newer LR CC (not Classic)?
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Dayve Ward

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All imported to Lightroom CC Classic v7.1 (I installed a later version but that had bugs so reverted back)
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Peter Baust, Official Rep

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Also, which of the options are you using:
- Edit a copy with LR adjustments
- Edit a copy
- Edit Original

Thanks again, hopefully we'll get this figured out soon.
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Dayve Ward

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I always use edit original
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Arjun Haarith, Employee

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Thanks Dayve, I think I can also reproduce the issue. We will look into this.
Thanks for the information !
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Dayve Ward

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That’s great to know Arjun! Looking forward to seeing this resolved.

Best wishes,
Dayve