Lightroom Mobile: Semi black photo after shooting a picture with Lightroom Mobile app.

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  • Updated 1 year ago
Hi, 

I bought recently a new phone; the Huawei Mate 20 Lite. I really love this phone, it only got one problem: for some reason when I take a photo with the Lightroom Mobile app a quarter/half of the picture is covered by black (see picture for example). Anyone who got this problem and knows how to fix this? Here you can find an example of the photo (I can't upload the photo on here since it is more than 2MB): 

https://www.lightroomqueen.com/community/threads/having-problems-on-huawei-mate-20-lite.37276/

Thanks in advance!

Kind regards,

Robert
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Robert Oosterhuis

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Posted 1 year ago

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Arnab Sil, Employee

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Hello Robert, Can you please confirm that do you see this issue in DNG capture or JPEG capture?

And do you see the same format having no issue in the Photoshop app (as you mentioned on your lightroomqueen thread)?
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Robert Oosterhuis

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Hi Arnab,

I only have this problem when shooting in DNG, when shooting in JPEG the picture will be normal. Using the Photoshop app does not give any problems.

Regards,

Robert
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Arnab Sil, Employee

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So if you are not facing any issue with DNG capture in Photoshop app, can you please provide the original DNG images captured from both the applications via dropbox link?

Regards,
Arnab
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Robert Oosterhuis

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Sorry for the late reply. But is it even possible to shoot photo's with the Photoshop app for mobile?

Regards,

Robert
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Arnab Sil, Employee

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Ah, looking at your comments, I thought you were using some version of Photoshop Express to capture images.

But i think your issue is identical to what Ricardo is facing below and that should be something to be reported to the manufacturer.
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Ricardo Ferraz

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This reply was created from a merged topic originally titled Huawei mate 20 lite - Images with Lightroom camera with errors.

Using the Lightroom CC Mobile with my huawei mate 20 lite, the photos appear with only 50% or less visible, the rest appears blue, or with error. What can I do?
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Arnab Sil, Employee

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Hello Ricardo, Please provide more information:
1. Is the issue with DNG or JPEG?
2. Is the issue visible in other 3rd party camera application like Manual Camera?

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Ricardo Ferraz

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Hello.

Only in DNG, and only on Lightroom CC Mobile camera. Even before taking the photo, the screen flickers.
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Arnab Sil, Employee

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I understand it might not be the case with the stock Huawei camera. But have you tried out any other DNG capture capable 3rd party camera apps like Manual Camera ?
(Edited)
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Robert Oosterhuis

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I just tried it out and do also have the problem with the app Manual Camera. It gave me this picture:

(Edited)
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Ricardo Ferraz

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With Manual Camera it doesnt work too, same problem.
(Edited)
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Arnab Sil, Employee

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Yeah, i had this suspicion. This means that the problem is in the DNG capture APIs on the device for 3rd party camera apps and this can be fixed only by the manufacturer i.e. Huawei in your case.