Lightroom mobile: Photos take forever till they get displayed

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
That problem does seem to exist since iOS 8.2. If I delete the cache, kill the app, and start it again, it works as expected, but only for a very short time. If I enter a collection and leave it again, the problem is back. Some collections show the correct count right after starting the app. If I enter a collection, it doesn't display the images, and it says that there are no photos according to my filter. The counter of some other collections say 0, and takes quite some time till the count gets displayed.
If I'm in a collection, and stay in there, the photos will be displayed after some time.

I converted all my images to DNG, before that, they were uploaded as RAW. When the app displays images, they show up as DNG. Could that be related? Or is there a known iOS 8.2 bug?

It would be a bummer, if I have to resync everything. That would take about 5 days non-stop. I have about 7000 images synced.
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Andrew Way

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  • frustrated

Posted 3 years ago

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Guido Reule, Employee

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Have you tried to reboot your device. It could be a memory issue. - Guido
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Andrew Way

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Yep, tried that already. Doesn't help.
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Guido Reule, Employee

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Could you try to remove the sync.lrdata file and restart Lr Desktop. This would restart/refresh the sync (metadata only).

Removing the Sync.lrdata might fix whatever the issue is. Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr Desktop, and then wait until it either syncs and Lr Mobile shows the photos or gets stuck again and create at this point a Lr Desktop new diagnostic log which can hopefully provide some clues.

You can find the sync.lrdata file here:
On Mac it's at /Users//Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
On Win it would be at C:\Users\\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

You can trigger the diagnostig log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Please send it to me - best as a private message with a downloadable dropbox link.