Lightroom CC for mobile: Can't load Smart Preview or original

  • 3
  • Problem
  • Updated 9 months ago
  • (Edited)
Some of my photos doesnt load. Im only getting non editable previews. Originals are fully synced in the cloud and it works fine in the web-version but not in Lightroom iOS. Tested on 2 devices and its the same files that doesnt work on both.
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Emil Larsson

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Posted 10 months ago

  • 3
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Ignacio Barrientos, Employee

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Hi,

could you let us know what kind of images these are and where they originate from?
It would also help if you could let us know what your Cloud Storage & Sync settings are:
if Only Download Smart Previews is checked or not.

thanks,
Ignacio

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Emil Larsson

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No difference if I check or uncheck ”only Download Smart Previews”. It cant load either smart preview or original raw. Its strange because I have edited these files before on my iOS device
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Emil Larsson

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Almost all of my files are raw files (rw2) shot with a panasonic lumix GM1
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Ignacio Barrientos, Employee

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Does it help to logout and login again? 
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Emil Larsson

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No, same problem with the same files
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Emil Larsson

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Reinstall didnt help either.
Tried on a third iOS device aswell and the same files are affected. This is quite a serious bug or flaw! Please fix this now!

I have hundereds of raw files and its impossible to tell how many files thats affected since i have to go through them one by one to find out. I pay for lightroom cc mobile and right now its impossible to reach many of my files without a fast desktop cpu, a more expensive cc subscription and hours of restoring-work.
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Emil Larsson

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Tried on a fourth iOS device aswell, a brand new iPhone X, same problem! This seems to be happening to more and more of my photos. Its really fustrating, does adobe even care?! Hello?!
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Emil Larsson

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Tested on an android Device and it works fine. If I change any slider just a bit and force sync, then it can be opened in lightroom iOS again! To me, this clearly seems to be a bug in the lightroom ios-version(?)
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Jonathan Wilson

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Hoping they get this ironed out pretty soon.